Are you currently in the job market for a full time role? Medix is hiring multiple Patient Care Coordinators to work for a well known healthcare organization in Orlando, FL and the company is looking to get people started ASAP! See below for more information on the position.
Job Overview :
- The Patient Care Coordinator will be working in a call center environment and assisting pharmacy customers via phone
- This organization is looking to get people started as soon as October 21st
- Pay : 18.00 / hr
- Shift : Must be available Monday - Friday 8 : 00 AM - 9 : 00 PM for an 8 hour shift
Job Requirements :
- Experience working in a fast paced call center environment
- Excellent customer service skills
- Healthcare customer service experience is preferred, but not required
- This position is fully in person
Job Responsibilities :
Pharmacy Shipment Setup :
- Verify patient information and prescriptions for delivery.
- Input and confirm method of payment.
- Process patient information and delivery details using designated systems.
- Log calls and maintain accurate customer records (e.g., name, date of birth, address, payment method, call notes, shipping details).
Customer Service :
- Respond to customer inquiries via phone and email.
- Utilize training materials and manuals to resolve inquiries effectively.
- Maintain confidentiality of patient health information.
- Process call requests, including refills, transfers, payments, new prescription requests, and pricing inquiries.
- Identify and resolve discrepancies in customer orders.
- Research and address billing issues.
Compliance and Ethics :
- Adhere to company policies, procedures, and ethical standards.
- Implement action plans to ensure compliance.
- Utilize the Open Door Policy for addressing concerns.
Work Assignment Management :
- Complete assignments and prioritize tasks using established policies and resources.
- Collaborate with managers, colleagues, and business partners to identify priorities and deadlines.
- Communicate progress and share information effectively.
- Identify opportunities for improvement and adapt to changes based on feedback.
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