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The Keller Group is hiring : UX Researcher in Phoenix

The Keller Group is hiring : UX Researcher in Phoenix

MediabistroPhoenix, AZ, United States
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Job Description

Are you passionate about uncovering what makes users tick and transforming insights into meaningful digital experiences? The Keller Group is actively seeking a strategic UX Researcher to join one of growing and established clients in the Greater Phoenix Arizona area. We're looking for an experienced UX Researcher who thrives in a fast-paced, collaborative environment and is eager to make a tangible impact on products used by thousands.

In this role, you'll lead rapid, iterative research across multiple clients and product teams-turning data into design direction and advocating for user needs every step of the way.

What You'll Do

  • Lead Iterative Research : Plan and execute bi-weekly research sprints, including surveys, usability tests, and preference studies across various client accounts.
  • Leverage Research Tools : Manage and optimize platforms like Hotjar, Maze, and our proprietary Ladder platform to continuously gather user insights.
  • Analyze & Synthesize Data : Quickly assess both qualitative and quantitative findings to identify patterns, pain points, and opportunities.
  • Deliver Clear Recommendations : Translate research insights into concise, actionable deliverables such as briefs, reports, and presentation decks.
  • Collaborate Cross-Functionally : Work closely with designers, product managers, and developers to validate concepts and inform product strategy.
  • Champion the User : Ensure user perspectives directly influence design decisions and business outcomes-both internally and with clients.
  • Communicate Insights : Present findings clearly and effectively to a variety of audiences, adapting messaging for stakeholders, designers, and developers alike.

Requirements

What You Bring :

  • Education & Experience :
  • Bachelor's degree in a related field (or equivalent work experience)
  • 3-5+ years in UX research, ideally within an agency or fast-paced product environment
  • Technical Expertise :
  • Proficiency in tools such as Hotjar, Maze, UserTesting, or similar platforms
  • Strong grasp of research methodologies including surveys, usability testing, and preference studies
  • Data analysis skills (both qualitative and quantitative)
  • Communication & Collaboration :
  • Ability to distill complex findings into clear, impactful insights
  • Experience creating polished, concise research deliverables that drive design decisions
  • Comfortable juggling multiple projects and deadlines simultaneously
  • Excellent written, visual, and verbal communication skills
  • Mindset & Organization :
  • Highly self-motivated with strong time management and organizational abilities
  • Passion for advocating on behalf of users and driving user-centered design

    • Benefits

    Benefits :

  • Hybrid Work Schedule (85% Remote ; 15% On-Site)
  • Health, Dental, Vision Plans
  • Office Lunches
  • Team Events & Retreats

    • Why You'll Love Working Here

  • Work on diverse, high-impact projects with top-tier clients
  • Collaborate with a creative and strategic team of designers, researchers, and product thinkers
  • Use cutting-edge tools and proprietary platforms to push the boundaries of digital research
  • Be part of a culture that values curiosity, empathy, and continuous improvement

    • Ready to shape better experiences through meaningful research?

    Apply now and help us build the future with insight-driven design.

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    The Group Is Hiring • Phoenix, AZ, United States