Customer Service Representative

Job description

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service.

You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Westfield Animal Hospital is a very busy, multi doctor practice that offers plenty of opportunities for our employees to grow.

We are looking for an energetic, enthusiastic, and quick learning individual to join our team!

Tasks include :

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Capable of answering multiple phone lines
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department / staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Minimum Qualifications / Requirements :

• High school diploma, GED or equivalent combination of education, and / or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and / or extended periods of time standing and / or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

Job Type : Full-time

Pay : From $ per hour

Schedule :

• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed
• Weekends only

Experience :

• Veterinary experience : 1 year (Preferred)
• Customer service : 3 years (Preferred)

Shift availability :

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location : In person

PetVet Care Centers, Inc. is one of the nations leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians.

Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law. EOE, M / F / D / V

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