Program Support Technician, DCSE Newport News District Office, W1259 Multi-hire

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence.

Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement.

Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being.

We are a $2 billion agency one of the largest in the Commonwealth of Virginia partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide.

We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

About The Position :

The Program Support Technician for the Division of Child Support Enforcement, Newport News District Office completes administrative and programmatic duties for child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive.

Gathers and organizes information to meet requirements, creating and updating client records in automated systems, and processes documents in assigned case management functions.

Communicates directly with clients, internal staff and external agencies as needed to obtain and convey information. Researches documentation to support actions by case management staff (establishment, court, review / adjustment, and enforcement) in timely, accurate and complete manner and will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

Demonstrated ability to :

• Obtain and assess information / data through interviewing.
• Independently research cases to resolve difficult problems.
• Analyze and utilize legal and financial data and automated reports. Perform mathematical computations.
• Interpret and apply policies and procedures.
• Must be skilled in the use of a personal computer, Microsoft Office applications and automated information systems.
• Plan, organize, and manage multiple priorities.

Must have experience in an office environment providing customer service to the general public. Communicate effectively both orally and in writing with the general public and a diverse audience.

Additional Considerations

N / A

Special Instructions

You will be provided a confirmation of receipt when your application and / or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line Virginia Jobs (PageUp) employment site no later than 11 : 55 p.

m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement.

The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration.

Employment verification will be conducted to include current / previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process.

AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and / or interview process.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching Employee Benefits.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the Virginia Jobs (PageUp) employment site when you apply.

Contact Information

Name : VDSS Division of Human Resources

Phone : ov

Email : ov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter.