Call Center Manager
A company is looking for a Manager, Call Center to oversee customer service operations and ensure high levels of customer satisfaction.
Key Responsibilities : Direct workflow and analyze staffing needs to meet production goalsMonitor performance metrics and implement action plans for continuous improvementHandle escalated service issues and recommend process improvements for enhanced customer experienceRequired Qualifications : Bachelor's Degree with 2-4 years of related experience, or High School Diploma / GED with 4-6 years of related experienceExperience in managing customer service teams and operationsAbility to conduct performance appraisals and implement improvement plansProven track record in driving continuous improvement initiativesExperience in hiring and developing team members
Call Center Manager
A company is looking for a Manager, Call Center to oversee customer service operations and ensure high levels of customer satisfaction. ...
Manager of Call Center Quality and Compliance - New York, NY (Hybrid)
The Manager of Call Center Quality and Compliance is responsible for the day-to-day management of the Quality Assurance and compliance team. Oversee, track, and trend the secret shopper calls to the Call Center to assess the Customer Service Representatives (CSR). This includes ensuring that quality...
Call Center Program Manager
A company is looking for a Call Center Program Manager to oversee the Five9 call center system and operations. ...
Manager of Call Center Quality and Compliance
Manager of Call Center Quality and Compliance. The Manager of Call Center Quality and Compliance is responsible for the day-to-day management of the Quality Assurance and compliance team. Oversee, track, and trend the secret shopper calls to the Call Center to assess the Customer Service Representat...
Manager Of Call Center Quality And Compliance - New York, Ny (hybrid)
The Manager of Call Center Quality and Compliance is responsible for the day-to-day management of the Quality Assurance and compliance team. Oversee, track, and trend the secret shopper calls to the Call Center to assess the Customer Service Representatives (CSR). This includes ensuring that quality...
Health Plan Operations Manager (Call Center Audit Lead) LOCALS PREFERRED
We are seeking a highly skilled and experienced professional to join our team as a Health Plan Operations Audit Expert with a specialization in Call Center and Claims Integrity Auditing for Medicare/Medicaid SNP (Special Needs Plan) claims. ...
Call Center Manager
Strong leadership and organizational skills.Excellent internal and external customer service.Excellent verbal, listening, written, and data entry skills.Knowledge of furniture styles and furniture values; willingness to be trained.General understanding of trucks, dispatch/trucking departments.Micros...
Health Plan Operations Call Center QA/Audit Manager position
Provide leadership for call center operations. ...
Manager of Call Center Quality and Compliance - New York, NY (Hybrid)
The Manager of Call Center Quality and Compliance is responsible for the day-to-day management of the Quality Assurance and compliance team. Oversee, track, and trend the secret shopper calls to the Call Center to assess the Customer Service Representatives (CSR). This includes ensuring that quality...
Manager, Call Center
Provides day to day management of the ambulatory Call Center ensuring that the Center meets performance standards including but not limited to Call Abandonment Rate (CAB), Call Answer Time (CAT), Access and Availability standards as required by managed care contracts. Manages Ambulatory Care Call Ce...