Call Center Customer Service Agent
Position Title : Call Center Customer Service Assistant
Department : CustomerService
Location : Santa Ana CA
ReportsTo : Call Center Manager
Job Summary :
We are seeking a dedicated and personable Call CenterCustomer Service Assistant to join our dynamic team. The successfulcandidate will be responsible for handling customer inquiriesresolving complaints and providing information about our productsand services.
The ideal candidate will have excellent communicationskills a customercentric attitude and the ability to thrive in afastpaced environment.
KeyResponsibilities :
- Customer Interaction : Handleinbound and outbound calls professionally and courteously providingaccurate information and resolving customer issuespromptly.
- IssueResolution : Identify customer needs and providesolutions escalating complex issues to senior staff or appropriatedepartments as necessary.
- Product Knowledge : Maintainan indepth understanding of company products services and policiesto effectively assist customers.
- Feedback Collection : Gathercustomer feedback and report recurring issues to the managementteam for continuous improvement.
- Team Collaboration : Workclosely with team members and other departments to achieve overallcustomer satisfaction and meet service level targets.
Qualifications :
- High school diploma or equivalent.
- Excellent verbal and written communicationskills.
- Strong problemsolving abilities andattention to detail.
- Proficiency in using CRMsoftware and other call center equipment.
- Ability to multitask and manage timeeffectively.
- Patience and empathy when dealingwith challenging customer situations.
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