Talent.com
Part Time Customer Experience Associate I

Part Time Customer Experience Associate I

Americo Financial Life and AnnuityKansas City, MO, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Job Description

Job Description

Part Time Customer Experience Associate

Job Summary

If you have an interest in people, a desire to learn and want to gain an understanding of the life insurance and annuity industry we may have the role for you. We are currently looking for Part Time Customer Experience Associates who are good listeners, have great communication skills and a strong desire to help others. Our Customer Experience Center serves as the primary point of contact for policyholders. This team facilitates activities on behalf of the clients and gains broad insight into Americo and the industry. Our goal is to provide best in class service to our clients via phone calls and emails, while enabling our team to explore Americo’s opportunities.

We offer a formal training program, along with live, in-person and chat support to aide in your success and the customers experience. Specialized industry courses are offered as well as the opportunity to meet with and shadow in other areas.

Come join Americo, we care about our people, our policyholders and our community.

Job specifics :

  • Location : Downtown, Kansas City, MO
  • Schedule : Monday-Friday 10 : 00am - 3 : 00pm
  • Compensation : Starting at $21.87 / hour + $2 shift differential - hourly rate is based on education / knowledge, experience, skills, life insurance knowledge, etc.

What makes a successful Customer Experience Associate?

This position may be perfect for you if you :

  • Have a passion for people and a desire to help others
  • Possess the skills to problem-solve independently
  • Have the ability to be courteous and patient with a positive attitude even when the situation is unpleasant
  • Are comfortable with computers and navigating across multiple applications while on the phone with policyholders
  • Enjoy talking with people! Our representatives take around nine calls an hour and need to communicate clearly and succinctly
  • Enjoy learning new things! During training, our representatives learn about insurance and annuity products, administration systems, and more, and they must retain information and relay it clearly to a customer

    • What does a typical day look like?

  • Customer Experience Associates log into a computer every morning and begin answering incoming calls from our policyholders. This is a high-volume call center where representatives answer back-to-back calls from Americo policyholders asking questions about their life insurance policy or annuity.
  • Our associates are trained to answer various questions from our policyholders, from simple things like, “How do I update my name on my policy?” to more complex questions like “How does my policy accumulate cash value, and can I take money from my policy now?” Representatives simultaneously navigate between multiple computer applications to gather information, answer questions, and explain specific details about the policy to the customer.
  • Associates will also respond to incoming email correspondence, create letters to be mailed, and create requests for other departments when needed.

    • Key Responsibilities

  • Answer phone calls from customers (and sometimes agents) in a timely and professional manner
  • Complete customer service requests; for example, mailing forms, completing financial transactions, and processing address changes
  • Assist customers with email requests for information

    • Knowledge, Skills, and Abilities

  • Excellent phone voice, grammar skills, and a strong desire to help people
  • Typing speed of at least 40 wpm
  • Ability to multi-task while accomplishing work-related items
  • Detail-oriented with a strong sense of urgency
  • Ability to build rapport while facilitating speedy resolution
  • Ability to prioritize work to ensure timely completion of all tasks
  • Ability to operate in a high-energy, ever-changing environment with assistance and direction
  • Independent problem-solving abilities
  • Desire and ability to take ownership of the situation and resolve problems
  • Ability to work in a team environment

    • The next training class starts on October 27th.

    Part Time Associates are expected to be in office for training. Following training, the associate will work remotely with the exception of one day per month.

    serp_jobs.job_alerts.create_a_job

    Customer Experience Associate • Kansas City, MO, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Part Time Sales Associate (Store 31, Kansas City, MO, Independence Avenue)

    Part Time Sales Associate (Store 31, Kansas City, MO, Independence Avenue)

    Westlake Ace HardwareKansas City, MO, US
    serp_jobs.job_card.part_time
    Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Merchandising Support Associate, Leawood Town Center Plaza - Part Time

    Retail Merchandising Support Associate, Leawood Town Center Plaza - Part Time

    Macy'sLeawood, KS, US
    serp_jobs.job_card.part_time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part Time Sales Associate

    Part Time Sales Associate

    The Tile ShopLees Summit, MO, US
    serp_jobs.job_card.part_time
    Since our founding in 1985, The Tile Shop has committed itself to inspiring and realizing home decor ideas and creating beauty both indoors and out. Our associates travel literally across the globe,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part Time Sales Associate- Store 59, Westport Rd, Kansas City, MO

    Part Time Sales Associate- Store 59, Westport Rd, Kansas City, MO

    Westlake Ace HardwareKansas City, MO, US
    serp_jobs.job_card.part_time
    Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Coordinator Part Time

    Customer Experience Coordinator Part Time

    TJXKansas City, MO, US
    serp_jobs.job_card.part_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part Time Customer Experience Coordinator

    Part Time Customer Experience Coordinator

    TJXKansas City, KS, US
    serp_jobs.job_card.part_time
    Responsible for promoting an excellent customer experience.Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.Leads by exa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Coordinator Part Time

    Customer Experience Coordinator Part Time

    TJ MaxxKansas City, MO, US
    serp_jobs.job_card.part_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritize...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Part-Time Store Associate, Fabletics (Town Center Crossing - Leawood, KS)

    Retail Part-Time Store Associate, Fabletics (Town Center Crossing - Leawood, KS)

    FableticsLeawood, KS, US
    serp_jobs.job_card.part_time
    Fabletics is currently looking for driven Part-Time Store Associates for our Fabletics location at Town Center Plaza & Crossing in Leawood, KS! What makes this job FAB?. Join our team as a Store Ass...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Cosmetics Sales Associate - Prestige Beauty, Oak Park - Part Time

    Retail Cosmetics Sales Associate - Prestige Beauty, Oak Park - Part Time

    Macy'sOverland Park, KS, US
    serp_jobs.job_card.part_time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Full Time Customer Experience Coordinator

    Full Time Customer Experience Coordinator

    TJXKansas City, KS, US
    serp_jobs.job_card.full_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Coordinator Full Time

    Customer Experience Coordinator Full Time

    TJXKansas City, MO, US
    serp_jobs.job_card.full_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part Time (30 Hours) Associate Banker, Lees Summit Pryor Rd Branch, Lees Summit, MO

    Part Time (30 Hours) Associate Banker, Lees Summit Pryor Rd Branch, Lees Summit, MO

    JPMorgan ChaseLone Jack, MO, US
    serp_jobs.job_card.part_time
    At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part-Time Retail Customer Sales Specialist

    Part-Time Retail Customer Sales Specialist

    SPECTRUMBelton, MO, United States
    serp_jobs.job_card.part_time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and selling ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Part Time Sales Associate (Store 92, South Blue Springs, MO)

    Part Time Sales Associate (Store 92, South Blue Springs, MO)

    Westlake Ace HardwareBlue Springs, MO, US
    serp_jobs.job_card.part_time
    Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part Time Retail Associate

    Part Time Retail Associate

    TJXLone Jack, MO, US
    serp_jobs.job_card.part_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Part-Time Retail Sales Associate

    Part-Time Retail Sales Associate

    SPECTRUMEdwardsville, KS, United States
    serp_jobs.job_card.part_time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and selling ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Part Time Sales Associate

    Part Time Sales Associate

    Westlake Ace HardwarePrairie Village, KS, US
    serp_jobs.job_card.part_time
    Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part-Time Wireless Retail Sales Associate

    Part-Time Wireless Retail Sales Associate

    SPECTRUMOverland Park, KS, United States
    serp_jobs.job_card.part_time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and selling ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Associate- Part Time

    Sales Associate- Part Time

    Kirkland'sLone Jack, MO, US
    serp_jobs.job_card.part_time
    The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland's customer service model while assisting with all aspects of op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part-Time Store Merchandising Associate

    Part-Time Store Merchandising Associate

    Kohl'sLees Summit, MO, US
    serp_jobs.job_card.part_time
    In this role, you will execute sales floor merchandising, pricing and recovery and deliver excellent customer service.Execute store merchandising standards following merchandise and visual guidelin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30