Senior Customer Success Operations Manager - Programs and Analytics

We are seeking a dynamic Customer Success Operations leader to build and coordinate engagement programs for customers and partners.

These programs include consumption accelerators, feedback loops, and reference management. The leader will apply AI workflows and data insights to make informed decisions.

Your efforts will support the increased adoption and expansion of NVIDIA's solution offerings, driving greater customer value and growth.

What you'll be doing : * Develop strategic and scalable, data-driven programs to improve CX and products and services consumption.

• Increase engagement and efficiency in customer workflows to improve adoption and consumption metrics, with measurable impact.
• Design and implement scalable listening posts and feedback loops to gather data across various customer and partner touchpoints.
• Apply predictive analytics to identify at-risk customers, growth opportunities, and areas for improvement, driving proactive customer success strategies.
• Evaluate existing reference management processes and develop a strategy to build a global reference program.* Help coordinate and participate in CAB meetings, providing insights based on data-driven analysis of customer trends and success metrics.

What we need to see : * 12+ years overall experience with 10+ years of customer success and operations, sales operations or product marketing.

• Expertise in building complex, cross-functional programs dedicated to customer lifecycle management, NRR growth strategies, and the role of data and scaled workflows in driving these metrics.
• Excellent written and verbal communication.* Ability to thrive in a fast-paced, evolving environment and capable of independent work, multitasking, and prioritizing multiple projects.
• B.S. or equivalent experience.Ways to stand out from the crowd : * MBA or equivalent experience.* Experience in leading global customer feedback and reference programs, yielding measurable outcomes.
• Technical Gen AI background is preferred.* Understanding of data science workflows, machine learning, and AI trends.NVIDIA is widely considered to be one of the technology world's most desirable employers.

We have some of the most experienced and talented people on the planet working for us. If you're creative and autonomous, we want to hear from you!The base salary range is 156,000 USD - 247,250 USD.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits.

NVIDIA accepts applications on an ongoing basis.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer.

As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.