This is a hybrid position. Only candidates located in the Tampa, FL or Charleston, SC area will be considered.
Salary range : $45-55k / year based on experience.
Summary / Objective : Responsible for addressing customer needs, whether it is through inquiry responses or proactive communication.
Accountable for customer satisfaction and building customer loyalty and retention.
Essential Duties :
- Work within our customer service platform, Gladly, to manage customer service inquiries in a quick and efficient manner via phone, chat and email for Toadfish, Bimini Bay Outfitters, and Tsunami Fishing.
- Review and makes recommendations for the improvement of the customer experience on our website and with our products
- Takes ownership of customers' issues and follows problems through to resolution
- Manages all returns, exchanges, and order issues
- Manages customer reviews on different platforms
- Educates customers on our products and helps them feel comfortable and confident in them
- Assist wholesale team in the new client onboarding process
- Work a flexible schedule (Some weekends are necessary and you will receive a comped day during the week if you work a full day on the weekend)
Other Duties :
This job description does not contain a comprehensive listing of duties required for this position. Additional duties may be assigned from time to time, and duties may change at any time with or without advance notice.
Work Skills and Qualifications :
- 1-2 years of experience in a customer service role is preferred
- Outstanding email and phone communication skills
- Ability to work well in a team to problem solve across multiple platforms and come up with an action plan about how to prevent similar issues in the future
- Ability to multi-task, prioritize, and manage time effectively
- Willing to take direction if and when needed, but also work independently
- Understanding of Gladly, Shopify, or ShipStation is a plus!
- Experience at a start-up is a plus- must have a get-it-done attitude
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