Digital Support Analyst
The Brand
WÜSTHOF has one mission since its beginning in 1814 : crafting the finest knives that last for generations. Founded in Solingen, Germany, known for centuries as the "City of Blades", the brand is owned by the seventh generation of the WÜSTHOF family.
In their state-of-the-art manufacturing facility, the company creates a variety of knife collections and cooking utensils.
WÜSTHOF is appreciated for its art of crafting; it takes over forty manufacturing steps to make a WÜSTHOF knife, with many made by hand, using traditional skills and techniques.
Forged knives from the famous CLASSIC Collection have become the symbol of WÜSTHOF and are a lifelong companion for chefs all over the world.
With over 330+ employees in North America and Europe, the brand is available at leading culinary retailers worldwide.
Position Overview
The digital support analyst will support the digital team from a technical perspective. This includes working cross functionally and internationally to ensure parity within the digital landscape.
This role will support our .com team as well as our Amazon / Marketplace team.
This role requires a self-starter that can bring projects to completion by the deadline set. As well as look for insights in the data, providing recommendations to the team.
Responsibilities :
- Maintenance of Product Detail Pages
- Manage and update product detail pages on our direct-to-consumer site, Amazon, and other marketplaces.
- Includes handling new and existing products, overseeing US / Canada Amazon brand stores, ensuring MAP compliance, and maintaining best-in-class content.
- Collaborate on PIM / MAM content initiatives.
- Digital Data Requests and Reporting
- Extract and compile data from various agencies and service providers (e.g., Shopify, Amazon Vendor Central, Decile, Sprout Social) for month-end reporting and other needs.
- Analyze data to identify and recommend business opportunities.
- Product Forecasting and Demand Collaboration
- Work with the digital team to submit product forecasts and manage demand to keep best sellers fully stocked.
- Focus on demand planning to maintain optimal stock levels and maximize sales.
4. Ad Hoc Data Requests
Fulfill data requests from the digital team as needed.
Requirements :
- Excellent analytical skills utilizing Excel, SQL or native platform reporting like Shopify
- Amazon Vendor Central understanding
- Experience developing reports and manipulating data in Excel or a Business Intelligence tool
- Action-oriented with strong follow-through and prioritization skills
- Must have the ability to work with a rapidly changing business and thrive in a fast-paced environment
WÜSTHOF is an equal opportunity employer and we are committed to creating a diverse team. We will consider all qualified applicants regardless of age, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, genetics, or veteran status.
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