Sr. Representative, Customer Accounts
Hydrogen GroupIrvine, CA, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.temporary
job_description.job_card.job_descriptionReview daily GetPaid Collection work queue and communicate with assigned customers. Partner cross-functionally to resolve disputes and ensure timely cash flow. Maintain thorough documentation of all collection-related activities. Apply judgment to balance business needs with customer relationship management. Support continuous improvement in collection practices and processes. Proficiency with MS Office Suite and experience with ERP systems (e.g., JDE). Strong written and verbal communication skills, with an emphasis on negotiation and persuasion. Proven ability to thrive in a fast-paced environment and manage confidential information. Strong attention to detail, problem-solving, and critical thinking skills. Ability to interact professionally across all organizational levels and work independently or in team settings. Commitment to compliance with company rules and protocols (e.g., environmental, health, and safety). High School Diploma required with at least 4 years of relevant experience. Prior experience in collections, credit management, or related finance functions. Familiarity with medical device industry policies and practices is a plus.
Job Description
Sr. Representative, Customer Accounts
Irvine, CA
Schedule : Standard Office Hours
Duration : 18-Month Contract
Pay : $33-38 / ph
This role is responsible for managing collection activities for a complex receivable portfolio. The position supports a global leader in the medical device industry, recognized for advancing innovative technologies that improve patient care.
Job Responsibilities
In this role, you will oversee and execute a variety of activities to ensure effective collection processes and achievement of operational cash flow objectives. Key responsibilities include :
- Managing higher-value and complex monthly collections to achieve corporate Daily Sales Outstanding (DSO) targets.
- Developing and executing collection strategies for high-revenue accounts.
- Resolving disputed invoices in collaboration with internal teams.
- Preparing documentation packets to support credits for pricing errors.
- Reviewing and releasing pending customer orders held for credit concerns in line with department guidelines.
- Analyzing customer credit ratings and histories to provide recommendations for extensions and limits.
- Identifying and escalating accounts requiring third-party collection actions.
- Performing other incidental duties as assigned.
Essential Duties and Job Functions
Knowledge & Skills
Education & Experience
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Customer Account Representative • Irvine, CA, US