Store Manager

Job description

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Store Manager CAFFENIO Drive-Thru

CAFFENIO, a leading coffee drive-thru concept from Mexico, is expanding into the U.S. and we are looking for a Store Manager to join our team! As the Store Manager, you will oversee daily operations, manage the team, ensure financial performance, and create an engaging customer experience.

Key Responsibilities :

• Lead the team to meet monthly sales goals by organizing and monitoring sales plans.
• Develop strategies to increase sales and transactions by analyzing sales data and marketing plans.
• Assist in planning sales and profits projections for the next six months based on previous performance.
• Ensure promotions and special offers are correctly implemented to maximize revenue.
• Review key performance indicators (KPIs), such as average ticket size and transaction volume, to inform business decisions.
• Manage orders for cleaning and office supplies to maintain appropriate stock levels.
• Monitor and control expenses to ensure efficiency and adherence to budget targets.
• Ensure efficient operations, reducing service times to under 3 minutes per customer.
• Handle customer issues promptly and follow up with Shift Supervisors and Barista Trainers as needed.
• Create weekly staff schedules that comply with labor laws and business needs.
• Ensure all products meet company standards for quality and consistency.
• Maintain open communication with staff on operational changes, promotions, and updates.
• Ensure compliance with regulatory requirements, promptly addressing any concerns with upper management.
• Promote CAFFENIO’s positive culture, ensuring team members are trained, motivated, and empowered.
• Prepare and maintain accurate records of payroll, sales, and operational reports.

Qualifications :

• Experience in personnel management, including hiring, training, and scheduling.
• Knowledge of inventory management and cost-control strategies.
• Experience handling customer service and conflict resolution.
• Strong decision-making and resource management skills.
• Experience in developing strategies to boost sales and reduce costs.
• Preferred experience in process improvements and performance appraisals.

Education :

• High School Diploma or equivalent (required).
• Bachelor’s degree in Business Administration or related field (preferred).

Required Skills & Abilities :

• Bilingual (English / Spanish).
• Willingness to travel to Hermosillo, MX for training.
• Minimum 2 years of experience as a Store Manager in a restaurant setting.
• Ability to work weekends.
• Proficiency in Microsoft Office.
• Strong leadership, organizational, and communication skills.
• Excellent customer service abilities and a commitment to exceeding expectations.

Physical Requirements :

• Ability to move quickly within all areas of the restaurant.
• Ability to lift up to 35 pounds.
• Prolonged periods of standing and walking.

Job Type : Full-time

Salary : $50,960 per year

Disclaimer : Duties, responsibilities, and activities may change or be assigned at any time without notice.

Industry : Food and Beverage Services

Employment Type : Full-time

Pay : $60,000.00 - $63,000.00 per year

Shift :

8 hour shift

Work Location : In person

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