Role Overview :
Centauri Health Solutions helps hospitals and health plans improve their revenue and deliver community benefits. On their behalf, we help their patients and plan members with low or no income, and those who are aged or disabled, to enroll in government-funded assistance programs.
The Sr. Outreach Specialist will then provide a high level of customer service and support to those that meet specific criteria and will assist in actual submission of an application for benefits to the appropriate government agency.
Role Responsibilities :
- Make outbound and receive inbound calls with the intent of promoting company services; % phone based
- Interview patients / members via phone to gather personal / sensitive information in order to determine eligibility for various government programs
- Utilize Centauri’s systems to ensure appropriate questions are asked
- Interpret and explain information such as eligibility requirements and application details
- Use probing questions to clarify eligibility data with patient or member
- Compile, record, and evaluate personal and financial data in order to determine eligibility
- Understand and agree to role-specific information security access and responsibilities
- Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
- Read, understand and agree to security policies and complete all annual security and compliance training
Role Requirements :
- 2 years of experience in a customer service / call center environment
- Ability to place and receive calls via computer interface
- Excellent phone skills
- Strong data entry skills
- Excellent critical thinking skills
- Ability to manage difficult people
- Ability to be assertive
- Ability to actively listen and show compassion
- Experience working remotely
- Private, quiet office / working space
- Associate’s Degree preferred
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