Description
Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them in membership questions, facility questions, and merchandise purchases.
Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.
Must Haves
Communicating with supervisors, peers, or subordinates : Must provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely and efficient manner.
Qualifications
- Must be at least 18 years or older to apply.
- Must be bilingual- fluent in Spanish.
- Responds to members requests with a can-do attitude. If it’s an issue that you cannot resolve, relay the information to the manager / supervisor on duty to handle
- Must have a friendly, outgoing personality and enjoy social interaction
- Must have a cooperative, positive and optimistic attitude.
- Must exhibit enthusiasm for the club and for the job.
- Must be a patient, courteous listener, and able to show empathy
- Must have the ability to prioritize and work within a fast paced environment.
- Able to work as part of a team
- Demonstrate excellent problem solving and communication skills
Schedule Needs
- Have flexibility with their schedule
- Have ability to work weekends, holidays, early morning and / or late evenings
Key Responsibilities
- Greet and provide prompt courteous customer service.
- Assists members and guest with questions and product selection.
- Maintain a positive attitude and take initiative.
- Maintain excellent communication skills : phone, within a team, and between co-workers
- Maintain product knowledge for products at front desk.
- Working knowledge of Club Ready so can perform following tasks :
- PT, Membership, Pilates, Stretch and Merchandise Sales
- Provide answers to simple billing inquiries.
- Search for prospects and members.Maintain Anatomy aesthetic, appearance, atmosphere, and culture.
Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness.
Daily Procedures
- Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
- Utilize cash and Club Ready POS system management
- Receive and process membership and service payments
- Guide customers with regards to the latest club promotions, discounts, and / or special events.
- Receive deliveries and ensures they are taken to their proper destination within the club.
- Maintain a personal, professional and helpful image upholidng Anatomy’s customer servicew standards
Daily Expectations
- Maintain cleanliness of the desk, desk area, and lobby
- No personal tasks (i.e. texting, emailing, web surfing, personal phone calls
- Keep front desk area (top and behind) and lobby neat and tidy
- Stay up to date on interdepartmental communication emails
- Communicate in a timely manner to the Membeship Sales Teams (via email and text) any guests or non-members interested in touring the club
- Have a pleasant demeanor when addressing all members and guesst entering and leaving the club
- When greeting members and guests in person or on the phone, voice is always smiling.
- Make eye contact when speaking to members and guests.
- Follow and complete Opening and Closing checklists provided.
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