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Manager / Sr. Manager, Global Digital Pet Ecosystem

Manager / Sr. Manager, Global Digital Pet Ecosystem

ColgateOverland Park, KS, US
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Overview

Hill's Pet Nutrition is a part of Colgate-Palmolive. Hill's products include Prescription Diet and Science Diet, and are recommended by veterinarians worldwide. The company operates in approximately 80 countries with a broad product line. Colgate-Palmolive values care for animals and offers opportunities for global experience, challenge, and development in an environment that respects work / life effectiveness.

Job Title : Manager / Sr. Manager, Global Digital Pet Ecosystem

Travel Required? : Travel - up to 10% of time

Posting Start Date : 9 / 4 / 25

Hybrid

Relocation Assistance Offered Within Country

Job Number#169092 - Overland Park, Kansas, United States

What We Do

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries, specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world. Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals.

Role Summary

Hill's Pet Nutrition is seeking a Global Manager / Sr. Manager for its Pet Parent Digital Ecosystem. This person will partner with global marketing teams to create value-added pet parent experiences across digital properties and guide Hill's country teams to execute these global initiatives locally to support strategic growth plans. The role involves evolving Hill's consumer-facing digital platforms and leading a strategic vision to transform its digital future across cultures and geographies.

What You Will Do

  • Develop, implement, and evaluate portfolio roadmap to align with the 2030 strategic vision; define business plans, success measures, and value creation.
  • Establish a data-driven decision-making discipline; define key value propositions across digital user journeys and identify opportunities.
  • Pet Digital Ecosystem Ongoing Support - 10%

Lead management and coordination of Hill's Pet website initiatives and feature upgrades; define requirements, analyze data-driven insights, collaborate with GIT, global stakeholders, and agencies on ecosystem architecture and global documentation, and manage the program's multi-million dollar budget.

  • Lead centralized profile experience project for Global teams to adapt.
  • Communicate project details, testing requirements, resourcing, prioritization, and timing to global partners.
  • Pet Ecosystem CX and Analytics - 10%
  • Establish success metrics for the Hill's Pet Ecosystem and its features; collaborate with countries to understand baseline metrics; work with GIT and agencies to implement structure and tagging to measure KPIs; monitor performance against goals.

  • Provide updates to global and regional teams on metrics and recommended actions.
  • Work with CX teams to set Voice of Customer benchmarks, growth metrics, and a CX feedback loop for enhancements.
  • Hill's Pet Ecosystem Enablers - 15%
  • Share knowledge and best practices with Global partners and agencies to scale ideas and accelerate digital maturity.

  • Own vendor management for service providers, including budgeting, payments, and strategic direction.
  • Pet Digital Ecosystem Content Strategy & Localization - 25%
  • Drive transformative and dynamic content strategy for local adoption; centralize global content requests and solicit regional input where gaps exist.

  • Optimize article translation and localization; collaborate with search leads to refresh high-performing content.
  • Partner with GIT and local markets to streamline technologies for translation and localization of content-heavy experiences; own localization of ecosystem updates with regional and country teams and manage translation partnerships and AEM integration.
  • Required Qualifications

  • Bachelor's Degree
  • 5+ years of digital marketing experience
  • 3+ years of project management or related experience
  • Preferred Qualifications

  • Master's degree in Marketing, Business
  • 3+ years experience within the consumer packaged goods industry
  • Compensation and Benefits

    Salary Range $120,000.00 - $168,000.00 USD. Pay is determined based on experience, qualifications, and location. Salaried employees may be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

    Benefits include comprehensive medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) plan with company matching contributions (subject to eligibility). Additional benefits include a minimum of 15 vacation / PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays. Paid sick leave varies by role and location per local laws. Details will be provided at hiring and may be adjusted based on changes in policy.

    Our Commitment to Inclusion

    We develop strong talent with diverse backgrounds and perspectives to best serve our consumers worldwide and foster an inclusive environment where everyone feels a sense of belonging. We are committed to ensuring individuals can be their authentic selves, are treated with respect, and are empowered by leadership to contribute meaningfully.

    Equal Opportunity Employer

    Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available. For additional Colgate terms and conditions, please click here.

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    Manager Ecosystem • Overland Park, KS, US

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