Senior Manager, Contact Center Operations
VirtualVocationsBaton Rouge, Louisiana, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager, Contact Center Operations.
Key Responsibilities
Build and sustain a high-performance culture by setting clear goals and enforcing accountability
Work with team leads to enhance agent performance through structured coaching and feedback
Own the day-to-day execution of sales and service teams, ensuring alignment on priorities
Required Qualifications
3+ years of experience managing a team of inbound contact center agents in a high-volume environment
Demonstrated ability to manage through team leads and hold them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs effectively
Comfort working across onshore and offshore teams in a tech-forward environment
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Contact Center Manager • Baton Rouge, Louisiana, United States
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