Remote Property & Casualty Customer Service Insurance Agent - SC

Job Description

Job Description

Our Qualfon Mission :

• Our mission is to be the Best and make each person’s life better to pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
• Further your education and earn a college degree through our Qualfon University scholarship program
• FREE access to personal and professional support through the Qualfon care coaches
• Company computer provided while working with us
• Set work schedules
• Competitive wages : $21.00 - $21.84 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)
• Medical, dental benefits, vision, and life & accident insurance for full-time employees.
• Paid time off
• We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission & Values

What will you be doing :

• Respond to customer inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
• Processing payments, and cancellations, and resolving billing issues and inquiries. Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
• Follow scripting to promote recurring payments and self-service options
• Strong capacity to retain information
• Aptitude to deliver on all customer requests / concerns with a friendly and professional demeanor.
• Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
• Ensuring KPIs are met

What skills will you need :

Active Personal Lines or Property & Causality Insurance License in the state you reside

• 1 -2 years of customer service experience
• Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
• Excellent verbal and written communication skills. Must have a pleasant speaking voice, good articulation, annunciation, and clear diction.
• Strong multi-tasking skills : in this role, you will need to actively listen while simultaneously entering information into systems.
• Proficient written and verbal communication skills including professional email and telephone etiquette.
• Must be highly organized and flexible, as well as able to work independently and in a self-directed manner
• Proficiency with Windows PC applications including MS Office and the Internet and should be able to do some basic system troubleshooting, like audio settings, etc.
• Flexibility to work the program's hours of operation.
• Ability to adapt to evolving parameters, procedures, & call flow

Additional helpful skills :

• Have a working knowledge and understanding of vehicle types, including various makes and models
• Ability to answer customer inquiries that require an agent's license on coverages, limits, and deductibles and review customer policies, discuss options, and update customer policy records.
• Veterans hiring preference

Work at Home Requirements :

• High-speed Internet via wired ethernet connection. No use of Wifi, Satellite, or Hot spot permitted.
• Upload speed of at least 3 Mbps & Download speed of 16 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms.
• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifacator authentication on that device.
• Quiet distraction free work environment.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at https : / / qualfon.com / join -us /

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon- dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.

Job Type : Permanent

Pay : From $21.00 per hour

Location : Must reside in the state of South Carolina

Company Description

Our Mission & Values :

Qualfon’s mission is to help as many people as possible pursue their total vocation as individuals and as members of society by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

Company Description

Our Mission & Values : r nQualfon’s mission is to help as many people as possible pursue their total vocation as individuals and as members of society by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.