Director of Revenue Operations

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.

S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE : We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES : We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE : Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours.

We understand the importance of both professional fulfillment and personal well-being.

COLLABORATIVE TEAM : Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership.

Together, we work towards transforming the lives of our patients.

• IMPRESSIVE RETENTION RATES : Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS : We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
• Annual compensation : $140,000 150,000, plus bonus potential.

Position Overview : The Director, Revenue Operations is responsible for planning and directing the work of the business office.

As directed by the VP, Revenue Operations, the Director, Revenue Operations will establish policies, procedures, deadlines, and goals for revenue collection process and staff.

The Director, Revenue Operations is responsible for ensuring proper staffing levels to provide customer service and meet established deadlines.

The Director, Revenue Operations, will be responsible for all billing office functions and coordinating all areas of the revenue cycle process including but not limited to;

intake, patient scheduling, authorizations, eligibility and verification of benefits, billing and insurance follow-up, denial mitigation, payment posting, and patient collections.

Essential Responsibilities :

Manages and develops an effective staff : providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations.

Determines staff qualifications and competency : recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.

Establishes and monitors staff safety and regulatory compliance.

• Consults and works directly with leadership across all payers and with technology to advise and consult on key processes and resource needs to improve operations, productivity and collection rates.
• Leads the development and implementation of revenue cycle strategies, processes and improvement initiatives to continuously improve the RCM process to maximize the Company’s billings and collections.
• Analyzes, determines, and implements the structure of the Revenue Operations Team and locations to maximize RCM operational service levels and cost.
• Assist in the selection, implementation, and ongoing monitoring of technology / vendor solutions.
• Ensures the identification, analysis, and implementation of solutions designed to reduce call times, increase scheduling, improve collection rates, reduce bad debt, and reduce days sales outstanding.
• Delivers continuous improvements by creating efficiencies through system selection / automation, process design, and avoiding waste / redundancy.
• Ensures compliance in all aspects of activities.
• Maintains knowledge of third-party payor regulations including Medicare, Medicare Advantage, and non-governmental payers.
• Manages the Eligibility, Verification of Benefits and Out of Network team and ensures workflows, training and technology are in place to reduce errors and denials.

Other Duties :

Performs other duties as needed and assigned.

Supervisory or Managerial Responsibility :

Supervises up to 7 employees directly.

Minimum Qualifications :

• Bachelor's degree in Healthcare Administration, finance, operation analysis, or related field; or equivalent experience, Master's degree preferred.
• Minimum of 7 years of experience in Revenue Cycle and Intake, or a related field equivalent required.
• In-depth knowledge of healthcare industry, payer relations, and functional compliance regulations and standards required.
• Previous experience managing people required. Demonstrated experience leading teams required.
• Strong excel skills, preferred

Location : Corporate Office 9360 Station St, Ste 400, Lone Tree, CO 80124

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need.

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