Sales Operations Manager, North America Startups

DESCRIPTION

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Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, GenAi, messaging, analytics, and other web computing services to customers all over the world.

AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world-including the fastest-growing startups, largest enterprises, and leading government agencies-to power their infrastructure.

Startups, which are now primarily born-in-the-cloud, represent a critically important and growing subset of customers to AWS.

This is your chance to join our high-impact Global Sales Operations team as the Sales Operations Lead for Startups in North America.

Key Job Responsibilities

The NAMER SUP Sales Operations team is a critical engine powering the growth of the Startups segment. In partnership with our Go-To-Market (GTM) stakeholders, we're on a mission to secure the next generation of high-growth startups and make AWS their primary Cloud Service Provider (CSP) of choice.

The NAMER SUP Sales Operations Lead will play a pivotal role in delivering on NAMER Startups goals and priorities by closely collaborating with the Go-To-Market and Business Development teams.

In this role, you will leverage your expertise in optimizing workflows, extracting actionable insights from data, and navigating organizational complexities to define key sales support systems aligned with business objectives.

You'll build strong relationships across functions such as Sales, Business Development, Partner, Finance, and Marketing, enabling you to lead change management initiatives for process improvements and focus on enhancing operational productivity across the NAMER SUP organization.

Ultimately, you'll be instrumental in removing roadblocks and driving solutions that empower our sales force to effectively acquire, grow, and retain the best startups on AWS.

About the Team

Our North America Startups Sales Operations team acts as a trusted advisor, providing "Chief Operating Officer (COO)"-level support and thought leadership to sales leaders.

This translates to high-quality decision-making built on a foundation of data-driven insights. We go beyond the immediate, offering an "outside-in" perspective on the long-term health of the business.

We identify and own critical, long-term operational initiatives - the "big rocks" that may not yield immediate results but are essential for long-term viability.

Ultimately, we empower ambitious startups to change the world and turn bold ideas into reality.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent
• 10+ years of sales operations or equivalent experience
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Experience developing and implementing systems / tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

PREFERRED QUALIFICATIONS

• Master's degree or equivalent
• Experience working within a high-growth, technology company
• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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