Customer Service Representative II
Pacer GroupSanford, FL, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionProcess product and service orders via direct customer contact or sales input Monitor and maintain order backlog; communicate proactively about order status and changes Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines Maintain customer files with contracts, quotes, and relevant documentation Investigate and resolve billing disputes in coordination with A / R collections team Provide product availability, pricing, and formal quotations Support sales teams and customers with both pre- and post-order needs Provide backup coverage within the team and across departments as needed Participate in new initiatives and contribute to process improvements Not a call center role Heavy involvement in project order entry, issue resolution, and internal order handling Orders often span long lead times and may require engagement until start-up sometimes up to two years later 0 2+ years of experience in customer service, order management, or sales support Strong customer service background with proactive communication skills Technical aptitude and problem-solving mindset Strong verbal and written communication skills Ability to work cross-functionally in a matrixed organization Proficiency in Microsoft Office applications Experience with CRM systems (Salesforce.com preferred) Familiarity with ERP systems (AS / 400 and Select Configure Price Quote [SCPQ] tools) Mechanical aptitude Customer-centric mindset with a strong focus on service quality Willingness to ask questions and take initiative Continuous improvement orientation Ability to collaborate across boundaries and functions
Position Title - Customer Service Representative II
Duration - 6 months
Schedule - 8 am- 5 pm M-F (Hybrid position)
Location - Sanford, FL 32771
Overview :
- The Customer Support Specialist position provides a variety of order processing and sales-related support to both internal and external customers.
- Expectation is to provide legendary customer service, which includes prompt and thorough responses to customer inquiries while maintaining a positive, empathetic, and professional attitude toward customers.
- This position works as part of a Florida regional team.
- This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence.
- If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply even if you don t meet every requirement.
Responsibilities : Order Management :
Customer Billing Resolution :
Sales Support :
Team Collaboration :
Role Focus :
Requirements :
Preferred :
Key Competencies :
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Customer Service Representative Ii • Sanford, FL, United States
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