Operations Manager SME - U.S. Citizenship Required

Position Description :

CGI is one of the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow.

As a CGI Federal Member, you have the opportunity to be a shareholder at CGI and join a family of 90, members strong.

CGI Federal has an exciting opportunity for an Operations Manager SME. You will lead a team supporting the operations of a cloud-based services platform that will deliver cyber capabilities to a large group of Federal Agencies.

Leading a team of Network Engineers, System Administrators and Cyber Tools Engineers, you will work closely with the Service Delivery teams in a dynamic, fast-paced and energetic project focused on improving federal cybersecurity at civilian agencies.

This position is located in our Fairfax, VA office; however, a hybrid working model is acceptable. You will be required to be in our Fairfax, VA office two days per week.

Your future duties and responsibilities :

• Lead IT operations for cloud-based service platform (AWS)
• Responsible for overseeing system administration, patching, scanning, upgrading infrastructure components and services
• Responsible for establishing efficient operational processes and enforcing them
• Draft Service Level Objectives (SLOs) for internal monitoring and process metrics; track and report these metrics to stakeholders
• Monitor and track the operational Service Level Agreements (SLAs), if any, for specific environments and agencies
• Provide leadership for a team of operational personnel, including leading the operations team through SAFe PI Planning leveraging Kanban
• Drive automation to achieve service level operational efficiencies that include threshold-based monitoring, alerts management and auto-remediation
• Collaborate with the solution engineering teams in the release planning cadence for new platform deployments
• Documents and implements the needed security and operational processes for supporting NIST -53 controls
• Coach and mentor team for continuous improvement and optimization of production operations.
• Participate in overall project delivery process discussions and lead needed platform customizations and configurations.

Required qualifications to be successful in this role :

• Due to the nature of the government contract requirements and / or clearance requirements, US citizenship is required
• Ability to receive a DHS EOD is required
• Hands-on experience in system administration, system monitoring and system security
• Public cloud experience (AWS)
• Working experience in secure environments : FedRAMP Moderate or High
• Good understanding of FISMA operational framework
• Extensive knowledge in monitoring best practices
• Knowledge of ServiceNow ITSM
• Working knowledge of Agile methodologies, especially Kanban

Desired qualifications / non-essential skills required :

• Prior experience working for / on federal clients
• Working knowledge of SAFe methodologies, including PI Planning for Kanban

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications.

To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $96,.00 - $,.00.

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