General Summary
The Store Supervisor assists and performs the following functions alongside store management : customer service, merchandising, omni activities and all inventory related actions to drive sales and results.
Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Store Supervisor partners with the management team to understand daily / weekly / monthly store priorities.
They participate in and support merchandise placement, fulfillment and store recovery. Store Supervisors participate in monitoring associate compliance to all company policies and procedures as well adherence to Asset Protection standards.
They assist in assigned projects and tasks to support service levels which include opening and closing the store.
Reports to : Store Manager and / or Co-Manager
Essential Duties and Responsibilities :
Customer Service
- Maintain In-Store Experience by modeling CEL behaviors, redirecting associate behaviors to achieve store goals and responding to customer requests and / or feedback with a high sense of urgency.
- Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasking related to daily open / close including store cleaning, recovery and maintenance standards.
- Meets metric based goals by reviewing, understanding and clearly communicating daily / weekly / monthly goals. Able to clearly communicate business trends to SM / ML.
- Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.
- Performs other duties as assigned by the Store Manager or other leader.
Inventory Management
- Increase sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumers.
- Supervises and participates in the planning and execution of all inventory management related activities including but not limited to;
freight receipt, placement, markdown and MOOS.
- Responsible for all omni activities in store including but not limited to Charge / Send, BOPIS / BOSTS, Delivery.
- Leverages inventory reports to maximize productivity and merchandise presentation on the sales floor.
- Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
- Maintains supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areas.
- Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc.
Human Resources
- Work closely with the store leadership team to understand and follow policy and procedure
- Assists the Store Manager and other leaders in recruiting / interview candidates
- Support team by training, coaching, directing associates and communicates development feedback of others to the management team in an efficient manner
- Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
- Supports team in managing payroll and associate timekeeping activities
- Recognize associates through our company recognition tools.
Required Skills
- Excellent customer service by exhibiting a positive mindset and enthusiasm
- Ability to manage in ambiguous situations to resolve internal and external conflict
- Ability to develop collaborative working relationships
- Ability to recognize what is critical and take action
- Good verbal and written communication skills
- Proven ability to train, coach, develop and motivate others
- Ability to hold team accountable to time bound expectations
- Time management
- Professionalism
- Must have availability to meet the needs of the business (. shifts outside traditional business hours)
- Proficiency in basic computer use, including Microsoft Office
Experience
- Minimum 2 years retail experience
- Some college preferred
- Minimum high school graduate or equivalent
Full-Time Customer Service Supervisor
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices. All Supervisor roles at Kohl’s are responsible for:. Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Pre...
Full-Time Store Merchandising Supervisor
Execute store merchandising standards following visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store in partnership with the Merchandising Manager. As Merchandising ...
Retail Store Area Supervisor - Full-Time
The Area Supervisor is responsible for the daily merchandising of designated areas of the store, under the direction of the Area Team Leader. The Area Supervisor also participates in the coverage and responsibilities of the Front End/Service Desk. The role of the Area Supervisor is designed to devel...
Nursing Supervisor - Full Time
This is a full time position, working 40 hours per week. Responsibilities Nursing Supervisor Opportunity - Evenings & Overnights Pembroke Hospital is a -bed acute care, inpatient behavioral health facility located south of Boston, in Pembroke, MA. Website: The Nursing Supervisor is an essential part...
Retail Store Lead Merchandiser - Full Time - New Store Opening!!!
NorthPembroke, MA 02359! Ocean State Job Lot is now hiring! Ocean State Job lot offers both full time and part time benefits, and a 30% store discount for all team members! To apply, visit!. The Store Lead Merchandiser role at OSJL crafts visually appealing store environments, playing a key role in ...
DSW Store Associate Part-Time
Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance. Store Associates must demonstrate behavio...
DSW Store Associate Part-Time
Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance. The Store Associate provides friendly ser...
Full Time Assistant Store Manager (Store 6584)
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate fee...
Full-Time Stockroom Operations Supervisor
In this role, you will be the expert in store operational processes, supervising store operations while working alongside and leading associates to deliver excellent customer service and operational efficiency. Support inventory accuracy by timely and accurate completion of all required merchandise ...
Full-Time Customer Service Supervisor
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices. Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention. Monitoring and adjusting resources as the bu...