Join Nathan Gibbs & Associates, a leading provider of exceptional customer service solutions, as a Customer Service Representative.
At Nathan Gibbs & Associates, we believe in the power of amazing customer experiences and aim to be the industry standard in customer service excellence.
As a valued member of our team, you will serve as the first point of contact for our valued clients, providing timely and professional responses to their inquiries and requests.
You will have the opportunity to showcase your excellent communication skills as you handle customer interactions, demonstrating empathy and understanding to ensure their needs are met.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Health Insurance
Dental Insurance
Vision Insurance
Career Growth Opportunities
Retirement Plan
Responsibilities
Make outbound phone calls to leads with the goal of presenting our services and then transfer to one of our professional sales representatives.
Delivering scripted talks that describe the companys products or services
Obtaining customer information such as name and address
Keeping track of customers that have been contacted and those who do not want to be contacted in the future
Following up on previous customers
Maintaining records of customer contacts
Requirement
Experience in telemarketing and / or inside sales
Inbound / outbound telephone experience preferred.
Ability to gather information on customers location and demographic
Have previous experience in qualifying and identifying prospects.
Be motivated to achieve and exceed daily goals.
Ability to schedule and follow up with prospects effectively
Able to provide feedback and work well under- pressure
Knowledge of excel / google sheets
Have excellent time management, organization and multitasking skills.
Excellent communication skills - written, verbal and listening
Have a proven track record of maintaining strong client relationships.
Have a "can do" attitude.
Ability to work in team environment
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