Purpose Financial is hiring : UX Researcher in Greenville

MediabistroGreenville, SC, United States

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Overview

UX Researcher - Join Our Mission at Purpose Financial!

We\'re seeking a talented UX Researcher to join our UX Team in Greenville, SC. This is your chance to uncover critical user insights that drive intuitive, accessible, and engaging digital experiences. You\'ll be working with innovative research methodologies and AI-driven tools to transform data into actionable design recommendations that directly impact our customers\' financial journey.

Purpose Financial will not provide sponsorship for employment-based visas or immigration benefits for this position. Applicants must be legally authorized to work in the United States without requiring immigration sponsorship now or in the future.

Current or future immigration sponsorship includes, for example : H-1B, E-3, TN, O-1, CPT, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency, or otherwise requiring the entry of the company as your immigration employer of record in government records.

What You'll Do

Plan and conduct comprehensive user research using methods like usability testing, interviews, and surveys
Create detailed user journey maps that highlight customer pain points, motivations, and opportunities
Leverage AI-powered research tools and analytics platforms to uncover deeper behavioral insights
Collaborate with cross-functional teams to align research findings with business goals
Translate insights into clear, actionable recommendations for improving conversion and engagement
Advocate for user-centered design practices across the organization

What You Bring

Bachelor\'s degree in Human-Computer Interaction, Psychology, Design, or related field

3-5+ years of experience in UX research, human-centered design, or related fields

Strong background in usability testing, user journey mapping, and mixed-method research

Proficiency with research and analytics tools like Google Analytics, LogRocket, or Hotjar

Experience with conversion rate optimization (CRO) or A / B testing

Excellent communication skills and ability to work across disciplines

Why Purpose Financial?

Make an Impact : Your insights will directly support our mission to help customers achieve financial stability

Growth Opportunities : Be part of a forward-thinking team that\'s embracing innovative research methods

Collaborative Culture : Work alongside passionate professionals who embody our core values

Work-Life Balance : Enjoy a supportive environment with business casual attire

About Us

At Purpose Financial, we\'re not just another financial services company. We\'re on a mission to help each customer achieve their version of financial stability - both in the moment and in the future. With over 25 years of trusted experience, 2,500+ dedicated employees, and 800+ locations across 23 states, we\'re making a real difference in people\'s lives everyday.

At Purpose Financial, we believe in being intentional, thoughtful, and driven by outcomes. If you\'re ready to apply your research expertise to work that truly matters, we want to hear from you!

Position details

Position Type : Full-Time

Exempt Reports To : UX Director

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Research and Analyst

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Ux Researcher • Greenville, SC, United States

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