The Theater Front House Manager position oversees the operations of our Dinner Theater Box Office and Museums. Basic responsibilities include, but are not limited to :
Box Office and Museums :
- Providing general oversight to daily Box Office operation (ticket sales, incoming calls / emails for information, collection / reporting / deposit of all monies received)
- Creating and Implementing procedures to keep the Lobby, Museums, and Gift Shops clean and presentable for Guests
- Keeper of the Safe : Making change for Box Office / Retail / Concessions registers
- Creating and Maintaining up-to-date information on ticketing platform
- Keeping Box Office and Museum staff informed and up-to-date on all shows, events, cancellations, and any other points of information they should be communicating to potential Guests
- Working with Group Sales Manager to make sure incoming groups are taken care of, and all appropriate documents and payments are received
- Making the schedule for the Box Office and Museums staff
- Handling / Approving all time-off requests from Box office and Museums staff
- Working with the Marketing Director and Event Coordinator on specific projects and upcoming events.
FOH (Guest-Facing Operations) and Administrative Duties :
- Communicating with Kitchen / Serving Staff in regards to meal counts, special diets, number of servers, seating arrangements, last-minute additions, etc.
- Coordinating / Assisting (if needed) with Guest Check-In and Seating in the theater
- Providing oversight / assistance to the mid-show Concessions / Retail process
- Point-of-Contact for any Guest complaints / concerns
- Oversee and assist with daily / monthly / yearly paperwork, invoices, payroll, etc.
Job Type : Full-time
Pay : $30,000.00 - $50,000.00 per year
Benefits :
- Health insurance
- Paid time off Schedule :
- Holidays
- Holidays
- Night shift
- Weekends as needed
Work Location : In person
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