Job Details :
Job Title : Sr Desktop Support Tech
Job Location : Richmond VA 23219
Contract Duration : 10 Months
Interview Type : Both Web Cam and In Person Interview
Work Mode : 100% Onsite
Complete Description :
The Client seeks qualified resource to be responsible for :
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance with the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff in troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Required skills :
- Strong working knowledge of computer systems, hardware, and software, including drivers and bios
- Excellent problem-solving, analytical, and team-working skills
- Excellent communication and interpersonal skills.
- demonstrated ability to obtain feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- An openness to learning new technologies.
CB, #DICE
Sr Desktop Support Technician - 100% ON SITE @Richmond, VA
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