This is a remote position.
About :
Key Responsibilities :
Travel Booking :
Assist clients in planning and booking travel itineraries including flights accommodations car rentals and activities
Provide expert advice on destinations travel packages and travelrelated services
Manage and update booking information ensuring accuracy and alignment with client preferences
Handle travelrelated inquiries and resolve issues promptly to ensure a seamless travel experience
Customer Service :
Deliver exceptional customer service via phone email and chat addressing client needs and inquiries with professionalism and empathy
Assist clients with changes cancellations and modifications to their travel plans
Follow up with clients to ensure satisfaction and gather feedback on their travel experiences
Scheduling Duties :
Coordinate and schedule travel arrangements meetings and appointments for clients and team members
Maintain organized schedules and ensure timely execution of travel plans and related tasks
Prepare and manage itineraries confirmations and travel documents
Qualifications :
Proven experience as a travel agent or in a similar customer service role with a strong understanding of travel industry processes and systems
Excellent communication skills both written and verbal with a customercentric approach
Proficiency in using travel booking systems CRM software and other relevant tools
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
Detailoriented with a high level of accuracy in handling bookings and scheduling
Ability to work independently in a remote environment demonstrating selfmotivation and accountability
Flexibility to adapt to changing priorities and handle unexpected issues with professionalism
What We Offer :
Competitive Salary : Attractive base salary with performancebased incentives
Flexible Work Hours : Set your own schedule within a framework that supports worklife balance
Remote Work : Enjoy the convenience and flexibility of working from home
Professional Development : Opportunities for ongoing training and career growth within the travel industry
Travel Discounts : Exclusive discounts and perks on travel bookings for you and your immediate family
Health and Wellness : Comprehensive health insurance plans including dental and vision coverage
Employee Assistance Program : Access to resources and support for personal and professional development
Team Building : Virtual team events and activities to foster a supportive and collaborative work environment
Remote, Scheduling, Self Motivated, Energetic, Customer-oriented, Work from home, Planning, Coordinator, Flexibility, Event, Hotels, Reservations, Travel Agent
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