A company is looking for an IT Service Desk Manager to oversee daily operations and provide technical support to end-users.
Key Responsibilities : Manage incident, problem, change, and knowledge management processesDevelop and implement processes to ensure high-quality IT supportMonitor help desk performance metrics and ensure adherence to service level agreements (SLAs)Required Qualifications : Bachelor's degree in computer science, information technology, or equivalent experience6+ years of experience in IT help desk management or related field2+ years of experience leading the help desk function and managing staffAdvanced understanding of help desk ticketing systems and ITIL processesTechnical skills and knowledge of IT infrastructure and applications
IT Services Manager
Key Responsibilities:Lead and manage daily operations of the IT Services team, providing guidance and oversightDevelop and maintain KPIs for the Service Desk to ensure high-quality service deliveryManage vendor relationships and monitor the usage of the company's toolsRequired Qualifications:3-5 yea...
Program Manager, Connected Vehicles
ALTA IT Services has a long-term contract opening for. Program Manager with automotive OEM experience, ideally connected/autonomous vehicles, to support a leading automotive OEM. PROGRAM MANAGER, CONNECTED VEHICLE. ...
IT Service Manager
A company is looking for an IT Service Manager IV to manage end-to-end IT service delivery and operations. ...
IT Service Desk Technician
Help desk, Support, Service desk, Servicenow, Windows 10, Windows, MacOS. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic info...
Service Desk Manager
A company is looking for a Service Desk Manager. ...
KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager
Lead and supervise all aspects of the outsourced License Desk ensuring supplier is held accountable to deliver all contracted services in accordance with the contracted service levels; ensure that the contracted service description meets the requirements for KPMG International for an outsourced Lice...
Senior IT Help Desk Specialist / Client Service Engineer
Ability to adapt to various personality types and adjust communication accordingly to ensure clarity and positive outcomes. This position exists to ensure that as RTS dynamically pursues business growth and success at the rapid pace that the IT industry (and our clients) demands, we are doing so in ...
Service Delivery Manager (IT Manager)
The Service Delivery Manager works closely with various departments and Client account stakeholders to ensure consistent quality service delivery and to identify and facilitate remediation of service quality issues as they arise. The Service Delivery Manager is responsible for the overall productivi...
IT Service Manager
Monitoring and Logging: - Familiarity with monitoring tools such as AWS CloudWatch. MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any oth...
IT Service Delivery Manager - End User Services
The IT Service Delivery Manager, End User Services serves as the subject matter expert responsible for the daily oversight of Allison Transmission IT client services technologies and all associated support teams, including the Global Service Desk, Desk Side Support, and Desktop Engineering functions...