Job Details
Job Description
We’re a national T-Mobile Preferred Retailer with 300+ retail stores across the Since 93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an ? If so, keep reading!
What will you do as a T-Mobile Associate or T-Mobile Expert? Learn and build proficiency in customer service, while concurrently providing a best-in-class customer experience and building loyalty by :
- Approaching service and sales needs with patience, honesty, and empathy.
- Becoming proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate :
- Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Building relationships with and partner with T-Mobile employees across channels.
- Engaging with fellow Archers and the T-Mobile brand through social media and neighborhood events.
The ideal candidate will bring :
- A strong desire to learn and master the skills required of our teammates and to build meaningful connections with our customers.
- Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Effective at balancing customer experience and performance goals.
- 6 months of customer service and / or sales experience, retail environment preferred.
- Multi-lingual not required but a plus.
- REQUIREMENTS
- Be at least 18 years of age.
- High school degree or GED
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation
- Full Time (40 hours) or Part Time (20+ hours) availability
Perks & Benefits
- Employee Stock Ownership Program (ESOP) retirement plan
- Tuition reimbursement for full & part time employees
- Competitive hourly pay with aggressive commission structure
- Uncapped earning potential
- Career growth and advancement
- A culture of care & excellence
- Health, Vision, and Dental Benefits for Full Time Employees
- Discounted T-Mobile wireless plan
- Monthly sales incentive programs, contests, rewards and more.
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
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