Customer Service Specialist I

Aon is hiring a Customer Service Specialist for our Dallas, TX office.

Ensure all your application information is up to date and in order before applying for this opportunity.

This will be a hybrid role with the flexibility to work both virtually and from our Dallas, TX office (you will be expected to work from our Dallas, TX office at least once a quarter).

We are looking for an enthusiastic, self-motivated, reliable employee who has experience in customer services or inside sales.

Ideally, this applicant would have at least two years of experience in this field.

Aon is a national membership marketing company that provides membership programs to a variety of industries including healthcare, retail, banking, consumer finance, and member-based associations.

Its leading program is a membership-based healthcare savings program designed to significantly reduce out-of-pocket medical expenses at affordable rates to the consumer while helping the medical community receive accelerated payment for their services.

What the day will look like :

• Handle inbound and some outbound telephone calls to assist members and providers. Call types vary from client to client so flexibility and the ability to multi-task is required.
• Document all calls, changes, and any problems that may arise in our databases. Follow up with clients on needed resolutions.

Skills and experience that will lead to success :

• Prior call center experience
• Must be at least 18 years of age
• Ability to work afternoons, weekends, and evenings
• Excellent verbal and interpersonal skills
• Computer (Microsoft Word, Excel, and Outlook) experience
• Copier / Fax machine experience
• Telephone systems experience
• Highly motivated
• Customer Service experience
• Team oriented
• Excellent problem-solving skills
• Experience in healthcare with provider networks and physician offices- preferred
• Bilingual Spanish and English- preferred

Education :

High School Diploma or GED required

How we support our colleagues :

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

The salary range for this position (intended for U.S. applicants) is $30,000 to $31,200 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.

J-18808-Ljbffr