Job Description
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes.
Know and follow cancellation procedures and relocation procedures when necessary.
Location Description
683 Peachtree St ne, Atlanta, Georgia 30308 Our historic hotel is located in the heart of Atlanta Midtown, where it takes its soul-infused design from the Fox Theatre located directly across the street, and places our guests just steps from countless local gems.
Guests and locals alike mingle on our patio and in our bar, where you can feel the energy and rhythm of our neighborhood.
Our pet-friendly hotel even has its own live-in furry resident, Indie.
Requirements
What we are looking for
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
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As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Front Desk Agents are responsible for greeting and registering...
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