Program Counselor & Navigator

Division of Academic Affairs

Student Services Professional II

Temporary position through 9 / 30 / 2024. Position may be renewed annually through 9 / 30 / 2027.

RESPONSIBILITIES & DUTIES :

Facilitates student recruitment and advising for prospective and current students by offering orientations and information sessions through individual and group meetings, email, and by phone among many strategies.

Provides students with mentoring, guidance, and referral to academic and financial resources, both internal and external.

Advises students on any changes made by the California Commission on Teacher Credentialing (CTC) and assists with questions and issues before, during, and after completion of the graduate and credential programs.

Informs faculty of current policy and procedure changes that take place at the state level. Engages in active recruitment of students for assigned academic programs, provides outreach at career fairs and coordinates and participates in recruitment activities.

Organizes prerequisite program orientations, provides training for other employees involved in orientations, creates informational folders, changes documents to reflect current information, and advises potential students of program completion pathways.

Coordinates recruitment outreach and efforts in conjunction with SOE Recruitment and Admissions Counselor and program faculty on campus and throughout the CSUCI service region.

Advises and supports students enrolling in program courses; works with individual students to create study plans; provides timely reminders and just-in-time advising.

Assists students in the program admission process including reviewing and monitoring files and evaluating transcripts of applicants.

Informs applicants of acceptance, decline, or application resubmission or appeals procedures as appropriate. Participates in program interview planning, and goal setting for the Credential Office.

Enters and updates student files and maintains records and databases. Provides fieldwork placement for students and monitors placement to ensure student success.

• Conducts student exit meetings and makes recommendations from the credential program to CTC. Maintains program resource documents;
• provides credential and admissions information to faculty and students; circulates and posts announcements of test dates, activities, and schedules;

and provides forms, handouts, and instructions related to applications and update progress files.

Prepares and disseminates effective and accurate written and oral communications to inform prospective students and current candidates of criteria of eligibility and specific credential program requirements.

Organizes and efficiently plans work to meet deadlines for program admission and credential processing and submitting records and reports.

Partners with other counselors to prepare and review applicants’ files for timely issuance of credentials. Recommends changes to documents or processes as needed, solving problems independently and creatively.

Provides assistance with special projects related to launching and implementation of new academic programs. Performs other related duties as assigned.

REQUIREMENTS OF POSITION :

Equivalent to graduation from a four-year college or university in a job-related field. Consideration may be given to additional specialized experience with educator preparation programs, or Counseling / School Psychology programs;

a Master of Education or related Counseling / Psychology degree may substitute for work experience; or, one year of appropriate job-related work experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may substitute for a year for year of full-time equivalent college level education.

• Requires two years of experience, or equivalent, in one or more of the following areas : recruitment, working with CTC requirements for the school counseling and school psychologist profession;
• fieldwork placement, evaluating academic qualifications of candidates for public school credentials or permits; processing academic records to determine eligibility for admissions or degrees;

performing technical duties involving formulation, revision, or interpretation of academic requirements for courses. The position requires periodic evening, weekend, and occasional overnight travel with advanced notice where possible.

Comprehensive knowledge of the credentialing process, including experience in processing admission to educator preparation programs and making recommendations to the CTC.

Knowledge of the California standards and requirements for issuance of educator credentials, including the Pupil Personnel Services Credential.

Knowledge of California public school practices related to the employment of credentialed employees. Proven ability to work successfully with faculty, students, and staff from diverse ethnic, cultural, and socioeconomic backgrounds.

Flexibility and initiative to work in a rapidly changing and at times ambiguous work environment. Demonstrated ability to make decisions and carry through actions that have impact on the unit workplace and related programs.

• Ability to perform duties independently and in a highly competent professional manner. Utilizes excellent interpersonal skills to communicate effectively, maintains a professional disposition when working with applicants, staff, faculty, and administrators;
• upholds the confidentiality of records. Must be consistent and accurate in reviewing academic records submitted by applicants;

use sound judgment when applying complex regulations and requirements.

Preferred skills and knowledge include familiarity with Outlook, Excel, and Peoplesoft, and an understanding of the overall operation, function, and programs of CI’s School of Education.

Bilingual proficiency (Spanish) is preferred. Ability to assist students whose primary language is other than English, and familiarity with CTC requirements for the Pupil Personnel Services Credential and Bilingual Authorization as well as the appropriate licensing requirements for School Counselors and School Psychologists are advantageous.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU.

Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21, 2017) as a condition of employment.

Hiring Range : $4,610 - $5,000 per month