Service Advisor
About Us
At San Marcos Chrysler Dodge Jeep Ram, we are always looking for motivated and energetic individuals to join the San Marcos Team!
Benefits
- 401(K) Savings
- Paid Vacation
- Medical Plan
- Dental Plan
- Vision Plan
- Promote from within
- Enjoy fun, company perks
- Partners in our community
Responsibilities
Oversee service orders and flow of Mobile Service Van.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of the mobile technicians' time is consistently sold to service customers.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Satisfaction scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of mobile service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- 2+ Years Service Advisor Experience Required
- Stellantis / FCA Experience preferred
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Must be able to pass a background check and potential drug test
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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