Must have 2+ Years Experience as a CSR in the Veterinary Industry
- Can Manage a team of 10+
- Creates and manage monthly team schedule
- Provides training to all new hires
- Provides continuing education
- Holds department meetings monthly
- Supports Mission, Vision and Values of I-20 AMC
- Sells the services and products of the facility to prospective customers.
- Tours prospective clients and visitors through the facility.
- Answers the telephone, receives and provides appropriate information according to established procedures.
- Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
- Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
- Explains company and facility policies to customers in a positive manner.
- Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
- Operates the Point-of-Sale system.
- Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
- Completes all required training and attends training sessions as needed / assigned.
- Treats customers, guests, visitors and co-workers in a professional, courteous manner.
- Assists other associates as needed.
- Performs other duties as assigned.
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