JOB DESCRIPTION :
As a Service Advisor you will greet customers, listen to their description of the problem or service needed, determine the type of service required, and prepare repair orders.
If vehicles require additional repairs not covered in the original order, you will contact customer with additional cost and get permission.
Desired candidate will be detail oriented and have incredible customer service skills.
JOB DUTIES :
- Advises customers about necessary service for routine maintenance.
- Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- List detailed description of the customer's concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes promised time. Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
Requirements
- Maintains a professional appearance.
- Keeps work area clean.
- Candidate will need 5+ years experience
- Candidate must have valid driver's license.
- Candidate must pass pre-employment drug screen and background check .
Benefits
- Flexible Schedule
- Paid vacation
- Medical and Dental insurance available
- Life insurance
- 401k
Enrollment Advisor/Customer Service Representative (Remote)
They are responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. Position Benefits: * Full training provided * No experience needed * A fun, energetic and positive office environment * Great benefits * Career growth and advancement oppo...
Technical Business Advisor II or Above
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Provides a comprehensive understanding of the technical aspects of our company’s products and services and how t...
Service Advisor - Nalley Lexus Galleria
The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. Ser...
Service Advisor
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Ensure the daily inventory of technicians' time is consistently sold to service customers. Answer technical questions about vehicle problems, warranties, services, and repairs. ...
Customer Service Advisor
We are looking for talented Customer Service Advisors to join our team. Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to po...
Experienced Automotive Service Advisor
Meineke is looking for an experienced Automotive Service Advisor. Automotive Service Advisor / Writer Qualifications:. Whether you’re looking for a position as a Technician or Service Advisor, Meineke provides opportunities for real-world experience. Schedule customer service appointments. ...
Commercial Fleet Service Advisor
Are you an experienced Commercial Service Advisor with a passion for the automotive industry? We are excited to announce the opening of our brand-new Commercial Vehicle Service Center and are looking for a dedicated professional to join our team!. Join Our Team as a Commercial Fleet Service Advisor!...
Automotive Service Advisor
Attention Automotive Service Advisors! . Gwinnett Chrysler Dodge Jeep Ram is Hiring Experienced Automotive Service Advisors . Minimum 2 Years of Automotive Service Advisor Experience . Excellent customer service and time management skills. ...
Service Advisor
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Ensure the daily inventory of technicians' time is consistently sold to service customers. Answer technical questions about vehicle problems, warranties, services, and repairs. ...
Experienced Service Advisor
Service Advisors with great CSI records,. Service Advisor - Job Responsibilities include:. Service Advisor - Job Requirements:. Excellent Customer Service Skills Required. ...