Part-Time Seasonal Editor, Washington DC

Part-Time Seasonal Editor, Washington DC

Washington, DC

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Overview

Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier.

As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care.

You will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange.

You will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless.

As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores.

Therefore, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations.

Performance Expectations

Customer Experience

• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences.
• Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
• Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
• Develop and nurture relationships with repeat customers.
• Master all of our customer service expectations, following our training fundamentals.
• Monitor customer feedback and share information with key stakeholders accordingly.
• Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!

Teamwork

• Operate with optimism and joy having fun is not only allowed, it’s encouraged!
• Be a safety champion for all!
• Partner with store leadership to effectively communicate feedback on inventory logistics.
• Serve as a product guru and an added resource for product demonstrations.
• Outstanding collaborator, able to partner with all members of the leadership and store team.

Operational Excellence

• Adhere to safety standards as defined by the store leadership team.
• Restock and replenish inventory in accordance with business and operational standards.
• Focus on inventory accuracy when fulfilling customer orders.
• Carefully manage and inspect shipment deliveries.
• Active participant in visual projects.
• Uphold all uniform standards.
• Become an expert in all operational procedures of the store.
• Observe strict confidentiality.
• Skillful multitasker, able to accommodate multiple customer requests at a time.

Qualifications

• 2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.
• Prior experience within the beauty / skincare space is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.
• Passion for creating memorable experiences through meaningful personal interactions.
• Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
• Prior experience with POS or inventory management systems is a plus.

Compensation

The estimated pay range for this role is $17.00 - $18.00 per hour.

NOTE : Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location to be fully vaccinated against COVID-19.

Glossier is an equal opportunity employer.

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