Job Description
Job Description
Job Title : DMV Services Fleet Operations Manager
About Us : Smog Plus DMV Services is a trusted provider of fleet management services, offering efficient solutions for vehicle titling, registration, and plate issuance.
With a focus on customer satisfaction and compliance with regulatory requirements, we strive to deliver seamless experiences for our clients and their fleet operations.
Job Description : As the DMV Services Fleet Operations Manager, you will play a pivotal role in managing the titling, registration, and plate issuance processes for over 1500 vehicles across multiple fleets.
Your responsibilities will include :
Key Responsibilities :
Vehicle Titling and Registration :
- Conduct VIN inspections for every new vehicle delivered to each fleet, ensuring compliance with regulatory requirements.
- Complete title paperwork and necessary documentation to facilitate vehicle registration and plate issuance.
- Coordinate with DMV locations to process transactions efficiently and accurately.
Recordkeeping and Accounting :
- Maintain organized records of registration receipts for accounting purposes.
- Input registration cost data into Excel sheets and compile monthly invoices for fleet clients.
- Scan and email all receipts to the accounting department in a timely manner.
Customer Communication and Support :
- Answer all email inquiries and questions from fleet customers regarding titling, registration, and plate-related issues.
- Provide exceptional customer service and support to ensure customer satisfaction.
Route Planning and Logistics :
- Schedule routes to different DMV locations to process transactions efficiently.
- Prepare batches of transactions for processing and ensure timely submission to DMV locations.
Daily Operations :
- Drive to different DMV locations and fleet lots daily to pick up and drop off paperwork.
- Utilize company-provided vehicle for transportation between locations.
Qualifications :
- High school diploma or equivalent required; Bachelor's degree in Business Administration, Management, or related field preferred.
- Previous experience in fleet operations management, vehicle titling, or DMV services strongly preferred.
- Strong understanding of vehicle titling, registration, and plate issuance procedures and regulations preferred.
- Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively.
- Proficiency in Microsoft Office applications, particularly Excel, for recordkeeping and data management.
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders.
- Valid driver's license and clean driving record required.
Benefits :
- Competitive salary
- Company-provided vehicle for transportation
- Health insurance
- Paid time off
- Opportunities for career growth and development
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