Customer Service Team Lead

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Customer Service Team Lead to oversee a team of offshore representatives and ensure exceptional customer support.

Key ResponsibilitiesLead and motivate a team of 8 offshore customer support representativesHandle complex customer inquiries and provide timely solutionsMonitor team performance, set goals, and provide coachingRequired QualificationsExperience in customer service or customer support rolesAbility to work well under pressure and meet tight deadlinesTech-savvy with familiarity in sales / support tools like Zendesk and SalesforcePassion for serving small businesses and working in a startup environmentOutgoing and relationship-building personality

21 days ago
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