Job Description Summary :
Job Description :
The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients.
The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships.
The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills.
In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality.
The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality.
It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.
Compensation and hours :
- Current rate of pay for this position $ an hour.
- This is full-time position (40 hours), hours may include evenings and weekends
- Training is a mandatory requirement which is full-time Monday - Friday 8 : 30am - 5 : 00pm Eastern Time for your first 3 weeks.
- Hours to be worked in Eastern Standard Time
QUALIFICATIONS :
Required Skills and Education - please read
Required - Bilingual REQUIRED (English & Spanish)
Required : Associate's Degree
- Experience in a Call Center or other busy phone system
- Electronic appointment scheduling experience
- Strong customer service experience
- Excellent Verbal communication skills
- Proven ability to Multi Task
- Problem Solving and critical thinking skills a plus
- Remote workers must live and work in the United States* (*Territories Excluded)
- Remote workers must have access to reliable, high-speed Internet
This Position is available for remote work.
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