Computer User Support Specialist
VirtualVocationsLowell, Massachusetts, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a SME - Computer User Support Specialist.
Key Responsibilities
Process and manage ticket resolution while documenting problems and solutions
Provide technical support to users via phone, email, and instant messaging for various IT issues
Monitor team productivity and quality, providing feedback and coordinating with other teams
Required Qualifications
Public Trust Clearance or ability to obtain it
ITILv4 Foundation Training and Certification (to be obtained within 120 days after hire)
Associates Degree or equivalent with 7-12 years of work experience
Minimum of one year of experience with Windows desktop support
Experience supporting industry-standard software products and remote tools
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Computer Support Specialist • Lowell, Massachusetts, United States
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