Manager of Operations

Job Description

Job Description

Description :

As the Manager of Operations, you will be a key leader responsible for overseeing the day-to-day operational activities that drive efficiency and support the seamless execution of digital marketing campaigns.

This role requires a strategic thinker with a strong operational background, exceptional organizational skills, and the ability to collaborate across teams to optimize processes.

We are hiring (100% remote) in the following states : AL, AK, AZ, CT, FL, GA, IL, IN, MI, MN, MO, NC, NE, NJ, OH, OR, PA, SC, SD, TX and VA.

ABOUT THE COMPANY

At BizIQ our mission is to partner with businesses to accelerate growth through smart, innovative and affordable digital marketing solutions.

Our vision is to impact 150,000 businesses. Our core values are the backbone of our business and guide our hiring process : We have a Growth Mindset, We are Results Oriented, Innovative, Inspirational, Accountable and Transparent.

We operate nationally and are growing by the day. We are a trusted Google Featured Partner to help small businesses grow their online presence and marketing strategy, with over 26,000 clients success stories across the U.

S. We have an award-winning company culture, recently recognized as one of the nation's fastest growing companies, Inc 5000, and accreditation for conducting business with the highest standards of ethics with an A+ rating with the BBB.

OBJECTIVES :

• Streamline and optimize operational processes to ensure efficient workflow and resource utilization
• Oversee the planning, execution, and delivery of digital marketing campaigns, ensuring timely and high-quality deliverables.
• Collaborate with cross-functional teams, including marketing, sales, and creative, to align operations with business objectives
• Manage resource allocation, including personnel and tools, to support the successful execution of projects.
• Implement quality assurance processes to maintain the highest standards in campaign delivery and client satisfaction.
• Define and track key performance indicators (KPIs) to measure operational performance and identify areas for improvement.
• Manage strategic partnerships with suppliers and vendors, ensuring their compliance with the company’s needs and demands.
• Troubleshoot and remove blockers for staff, improve policies, eliminate workflow bottlenecks, and boost productivity.

COMPETENCIES :

• Leadership Skills : Ability to inspire and motivate a small team, providing clear direction, setting goals, and fostering a collaborative and productive work environment.
• Sales Process Management : Proficiency in managing and optimizing the sales process, including lead generation, qualification, nurturing, and conversion, to drive revenue growth.
• Project Management : Strong project management skills to effectively plan, execute, and oversee special projects, ensuring they are completed on time, within budget, and meet quality standards.
• Systems and Tools Proficiency : Expertise in utilizing and optimizing company-wide systems, tools, and technologies, such as CRM software, project management platforms, and analytics tools, to streamline operations and enhance efficiency.
• Analytical Skills : Ability to analyze data, metrics, and performance indicators to identify trends, opportunities, and areas for improvement in sales processes and operational efficiency.
• Problem-Solving Abilities : Aptitude for identifying and addressing operational challenges, resolving conflicts, and implementing solutions to optimize processes and achieve objectives.
• Communication Skills : Excellent verbal and written communication skills to effectively communicate with team members, clients, and stakeholders, as well as to present ideas, proposals, and project updates.
• Adaptability and Flexibility : Capacity to adapt to changing priorities, market conditions, and business needs, and to pivot quickly when necessary to accommodate new opportunities or challenges.
• Strategic Thinking : Ability to think strategically and align operational initiatives with the overall business strategy, anticipating future needs and proactively identifying opportunities for growth and improvement.
• Team Development and Coaching : Dedication to nurturing the professional development of team members through coaching, mentorship, and training, helping them to grow their skills and capabilities and achieve their career goals.

EDUCATION AND EXPERIENCE :

• Minimum of 5 years of experience in operations management, preferably in a digital marketing or agency environment.
• Minimum of 8 years of experience in operations, preferable in a digital marketing or agency environment
• Proven track record of successfully leading and optimizing operational processes
• Familiarity with project management tools and software.
• Bachelor’s degree in Business Administration, Operations Management, or a related field

PHYSICAL REQUIREMENTS :

• Prolonged periods of time sitting at a desk or computer.
• Prolonged periods attending or presenting on video calls with camera on
• Must be able to lift up to 15 pounds at times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

COMPANY BENEFITS & PERKS :

• Health Benefits : United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
• Paid Time Off : 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• Retirement Savings : 401K
• Parental leave
• Peer-to-peer Recognition : We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.
• Award Winning Culture : A fun, energetic workplace, with a supportive atmosphere, no traveling required

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, BizIQ recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.

We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Requirements :