Wire Transfer Operations Department Manager

Welcome!

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special.

Make your next career choice a confident one.

Qualifications

Position Qualifications

• Bachelor's degree or 3 years of banking operations experience
• 3 years of management operations experience
• Proficient with Microsoft Office applications Outlook, Excel, Word, Power Point

Preferred Qualification

2 years of experience with banking regulations and compliance requirements

Job Description

Wire Transfer Operations Department Manager

The Wire Transfer Operations Manager position has direct reports and is responsible for the day-to-day operations in the wire room from 8 : 00 am to 8 : 00 pm East Standard Time.

Responsible for managing directly and through subordinates, the operational activities needed to support the processing of domestic / international wire transactions, wire investigations, customer service, and OFAC monitoring.

Position Competencies

Successful incumbents are detail oriented, have problem solving and strong organizational skills. Ability to work effectively under pressure and have strong customer-centricity.

Incumbents are collaborative and agile, have integrity, strive for excellence, promote diversity and are involved in our community.

Position Responsibilities

• Manage the payments and risk associated with processing, settling, and clearing of 250,000 plus transactions per month with a total value of $130 plus billion.
• Provide quality and timely customer service for Comerica's Business, Retail and Wealth Management customers.
• Monitor and act upon production demand through use of capacity models and key performance and risk metrics; apply fact-based corrective actions to ensure consistent and quality execution.
• Ensure department compliance to key regulatory and enterprise risk requirements through sound execution of operational procedures and ongoing staff development.
• Continually evaluate effectiveness of operational controls; develop appropriate mitigation plans where points of failure are identified.
• Provide governance and oversight for wire investigations activities including daily workflow and timely case management ensuring compliance with key regulatory requirements.
• Actively manage networks for transmitting international and domestic wires, including serving as subject matter expert on message types used to send and receive international wire information, and managing the exchange of financial messaging between Comerica and other financial institutions.
• Provide leadership for foreign exchange activities including maintaining policies and procedures to ensure consistent processing of non-USD transactions.
• Produce daily and monthly reporting of key performance and risk metrics.
• Provide direct, independent, and overall management for the human resource aspects of the GFT group. This responsibility includes selecting, motivating, developing, and retaining high performing talent, performance management and HR policy / procedure training and other HR activities.
• Provide input to the department budget and business plan.
• Serves as key contact for all Comerica markets and clients.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family.

Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future.

Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive.

We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs.

You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses.

We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement : where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE : CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments;

the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful.

In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans / individuals with disabilities, committed to workplace diversity.