Bilingual Customer Service Specialist

Pulse Staffing
Spring Valley, TX, US
Full-time
Quick Apply

Customer Service Specialist

Job Description -

2 years (Required)

BASIC FUNCTION : Position is responsible for providing day-to-day technical assistance and support

related to operations of computer hardware, software, and network issues with high degree of customer

satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and

coordinating efforts of other Information Technology staff in support of 24 / 7 operations.

Provides first response to moderately complex technical support to customers through a variety of

support channels, such as but not limited to telephone and email. Records inquiries, repair and service

requests, resolves or directs request to appropriate technical area, tracks status and follows up to ensure

client satisfaction. Escalates to or consults with senior staff when solution is unclear.

9 days ago
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