About
Stüssy, was founded in 1980 and has grown into a global lifestyle brand. We currently have over 55 stores worldwide in locations such as New York, LA, Milan, Tokyo, Taipei and Seoul.
Stüssy represents a lifestyle widely embraced by street subcultures since the 80s. What started from the scrawled signature logo of founder Shawn Stüssy can now be found globally online and in specialty high-end designer shops all over the world.
Originating in California, the brand continues to expand its clothing line and grow globally.
Overview :
We are seeking a ECOM NORTH AMERICA CUSTOMER SERVICE REPRESENTATIVE . The ECOM NORTH AMERICA CUSTOMER SERVICE REPRESENTATIVE will be responsible for providing service and support for Stüssy’s customers via chat and email, resolving : billing issues, technical problems, general questions, and handling escalations.
Successful applicants will be able to manage a large volume of emails and receive inbound and make outbound, Live Chats to customers to ensure all customers communications are successfully managed.
Responsibilities :
- Support the Ecommerce customer service experience by :
- Field inbound / outbound Chats and assist customers with their general questions.
- Follow up with customers on an as-needed basis to provide timely solutions.
- Focus on ensuring one-call resolution to customer issues, to reduce customers requests.
- Provide Exceptional Customer service service.
- Knowledgeable on shipping (FED-EX, DHL,DPD,ROYAL MAIL ETC).
- Maintain professionalism
- Periodically compile KPI.
- Partner with internal departments to help streamline business flow. (Operations,3PL).
- Process back end administrative functions such as : inventory management, RA, Credit memos
- Partner with 3PL on troubleshooting issues (Pick tickets, Cancellations, Address Updates).
- Hours Of Operation 7 : 30am-4 : 30pm M-F (Full time)
- Job Location : Arts District
- Hourly Wage between $17.00-18.50
Skills / Qualifications
- 5 years of customer service experience can be combined with Retail and E-Commerce.
- Has a Passion for Supporting Customers
- Ability to multitask and prioritize tasks based on customer flow.
- Understanding of operating multiple ERP systems.
- Must Demonstrate proficiency in MS Office and Google Applications (Excel,Word,Powerpoint,Sheets,Slides,Docs).
- Ability to follow up on customer orders and follow up with logistics departments on a timely basis.
- Multi Tasker and able to work in a fast paced and evolving environment.
- Knowledgeable on the Stussy Ethos
Remote Customer Service Representative
A company is looking for a Remote Customer Service Representative to assist Virginia residents with Medicaid, SNAP, and TANF eligibility processes. ...
Client Services Coordinator
We are one of the preeminent commercial real estate firms with services ranging from tenant representation and project management to workplace strategy and occupant experience - showcasing the breadth and depth of our expertise. ...
Bilingual Customer Service Representative
A company is looking for a Remote Bilingual (Spanish) Customer Service Representative. ...
Ft Customer Service Representative - Work From Home
Competitive pay / Health, dental & vision / 401k / PTO - As a Customer Service Rep you'll: Respond to customer support tickets, including answering questions and resolving issues related to existing orders; Manage high-volume phone calls to assist customers with existing orders and assist new custom...
Customer Service Representative
A company is looking for a Customer Service Representative - National Remote. ...
Customer Service Representatives Abbeville, La 720 Veterans Memorial Dr 70510
Customer Service Representatives**. We have immediate opportunities for Customer Service Representatives. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. If you want to build a great career while providing fast, fun and friendly serv...
Financial Center Client Service Representative
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Client Service, Financial, Representative, Service, Solutions Advisor, Client, Retail, Banking. At Bank of America, we are guided by a common purpose to help make financial lives...
Senior Corporate Counsel - Transactional Law
This position will work as part of a team of attorneys and contract professionals responsible for the drafting, negotiating, and processing of contracts for Grifols' North American business units, specifically involving commercial, corporate, and real estate transactions, as well as handling legal d...
Customer Service Representative (part Time)
CUSTOMER SERVICE REPRESENTATIVE (PART-TIME)The City of Elk Grove is seeking a Part-Time Customer Service Representative to join its team at the Citys premier Community Event Ce Customer Service, Customer Service Representative, Part Time, Representative, Accounting, Animal, Retail. ...
Customer Service Representative II, Retail Banking (Downey, CA)
The CSR II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStr...