Business Analyst - Incident Management

Client Job ID : 119705-1

Required Skills and Abilities :

• 7+ years of Business Analyst experience
• 3-5 years of Incident Management experience
• 3-5 years of Problem Management experience
• EXCELLENT Communication skills
• Communicating ideas and viewpoints to executives and senior management
• Acting as a liaison between business and IT groups.
• Knowledge of ServiceNow reports / reporting
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Knowledge of Microsoft Visio and Access is advantageous
• Create ad hoc reports to demonstrate theory / risk / finding
• Build / maintain relationships with key stakeholders
• Identify innovative ways to increase IT Availability / Stability
• Creating monthly metric and performance reports
• Proven experience as a business analyst
• Handle multiple projects in a fast-paced environment
• Excellent problem-solving and analytical skills

Education and Certification

• Bachelor’s degree in business, accounting, IT or any related field
• 7+ years overall with 3+ years of solid Incident Management / Problem Management experience
• ITIL Certified would be a plus

Job Description : Project Overview / Contractor’s Role :

• Senior Business Analyst Problem Management We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background.
• This role will assist in identifying The Big Rocks or themes / trends / areas of opportunity to help improve IT production stability.

Tasks & Responsibilities :

• Data mining ServiceNow Incident and Problem data looking for areas of opportunity
• Researching and proposing possible solutions, and writing reports to support findings
• Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
• Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
• The Big Rocks that are identified while data mining - will help drive process / tooling enhancements and creating monthly reports on the performance of the various business units / service areas.
• Utilize the monthly reports to identify business areas in need
• of improvement
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits :

For information and details on employment benefits offered with this position, please visit

here

Should you have any questions / concerns, please contact our HR Department via our secure

website

California Pay Equity :

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.

Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.

S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13 / 10-91.).