Job Summary : The Role :
The Role :
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions :
- Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
- Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
- Refer unresolved customer grievances to designated departments for further investigation
- Solicit sales of new or additional services or products.
- Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources / prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and / or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
- Other tasks as assigned by the Guest Services Manager.
Qualifications :
- High School Diploma or equivalent
- At least 2 years in Customer Service and communications
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong-sense of teamwork and ability to execute programs
- Excellent verbal and written communication skills
- Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
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