Manager, Software Engineering

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

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The Agent Experience team is a full-stack engineering team responsible for Agent Portal, a React-based web application which serves Affirm’s team of over 1900 customer service agents and their mission to provide world-class support to Affirm’s 15 million customers.

We are a close-knit team with a solid culture of ownership, camaraderie, and service. We work closely with teams across the company to deliver high impact and mission-critical solutions throughout the Servicing ecosystem.

We are entering an exciting phase where the work we do is seen at the highest levels of the company as being a key enabler of the company’s growth.

We are looking for a highly motivated engineering manager to empower the team to implement our ambitious goals. There’s a very high degree of ownership in the role : you will know precisely what your objectives are, you’ll get everything you need to achieve those objectives, and you’ll be free to choose your own path to reach them.

You’ll have the opportunity to share your knowledge with others and learn from very experienced teammates and collaborators. Come join us!

What You’ll Do

• Collaborate with Product Managers and Analytics teams to implement business critical features enabling new user experiences across the entire stack (mobile, web, backend).
• Create a long-term technical roadmap that enables the team to keep up with our fast-growing business.
• Build a strong engineering culture around innovation, accountability, empathy, and execution.
• Coach, develop, retain, hire, and provide individual growth plans for team members by mentoring engineers to help them improve their designs, code quality, and testing.
• Establish OKRs and critical metrics to set the engineering team’s direction and measure its success.
• Actively participate in making your team and workplace an inclusive environment for people from all backgrounds.
• Build relationships with people across engineering and other organizations for the design, implementation, roll-out, and maintenance of projects.

What We Look For

• 6+ years of experience as a software engineer with leadership responsibilities, 4+ years of experience building web applications, and 2+ years as an engineering manager.
• Passion for working with cross-functional teams including Product, Design, Analytics, and Business teams.
• Expert at synthesizing complex business, product, and technical requirements to consistently produce high-quality system designs and software.
• Compassionate and empathetic leader with a humble and authentic servant-leadership style who places the needs of others first, and helps people develop and perform to the best of their abilities.
• Focus on building and maintaining a healthy team culture that balances long-term goals with short-term needs.
• Experience building, launching, and maintaining web apps at scale, large-scale systems, and service-oriented architecture.

Experience with React a plus.

• Excellent written and verbal English communication skills.
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field.

Pay Grade

Equity Grade

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience, and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness, and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

USA base pay range (CA, WA, NY, NJ, CT) per year : $225,000 - $275,000

USA base pay range (all other U.S. states) per year : $200,000 - $250,000

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment.

Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office.

A limited number of roles remain office-based due to the nature of their job responsibilities.

Benefits

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include :

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

For U.S. positions that could be performed in Los Angeles or San Francisco Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.

K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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