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Patient Service Representative (PSR I) PRN - Ambulatory Services
Patient Service Representative (PSR I) PRN - Ambulatory ServicesEast Tennessee Childrens Hospital • Knoxville, TN, US
Patient Service Representative (PSR I) PRN - Ambulatory Services

Patient Service Representative (PSR I) PRN - Ambulatory Services

East Tennessee Childrens Hospital • Knoxville, TN, US
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Basic Purpose Of The Job

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.

Reports To

Practice Manager / Lead

Job Requirements

Supervisory Responsibilities : No

Minimum Education : High School Diploma / GED

Degree : General

License / Certification Required : None

Minimum Work Experience : 1-2 years in Medical Office setting preferred

Required Knowledge, Skills, And Abilities

  • Ability to multi-task while presenting a positive and comforting presence with patients and families.
  • Efficient typing, filing and troubleshooting skills.

Duties And Responsibilities

  • Answers incoming telephone calls in a courteous and helpful manner.
  • Opens and routes incoming mail in a timely manner.
  • Retrieves patient charts prior to visit and provides schedule to providers and staff.
  • Registers new patients and updates patient information in scheduling system.
  • Verifies and creates subscriber information in computer system.
  • Copies, files and retrieves medical records as requested.
  • Places calls to remind parents of appointment date and time.
  • Schedules follow-up appointments and provides any necessary forms for parents.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
  • Patient / Family Complaints are handled in a confidential, timely and professional manner.
  • Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
  • Completes all ETCH and practice required training and CBL requirements.
  • Willingly accepts any other assignment that may be requested.
  • Utilizes hospital resources and time respectfully and accountably. Works as effeciently as possible to ensure best use of time.

    • Physical Requirements

  • Note : Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
  • Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard / computer use and / or repetitive motions may be required.

    • Come work where you can make a difference everyday.

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    Patient Service Representative • Knoxville, TN, US