Field Service Engineering Technician HVAC & Refrigeration Controls Base Salary to 90k / year Atlanta, GA
- Our client, a well-established yet still growing and evolving HVAC Refrigeration Controls company is currently seeking a Field Service Technician to be based out of their Atlanta, GA location.
- This position has planned national travel 1-2 weeks per month and one week home offering technical support from the local office.
- Our client offers high efficiency / high tech control solutions for air-conditioning, refrigeration, heating, and systems for humidification and evaporative cooling for commercial, industrial and residential applications.
Responsibilities :
- Provide technical assistance & training applicable to a wide array of company products directly to OEM partners, re-sellers, field technicians, and end users.
- Provide direct humidification support to an extended 3rd party service network
- Effectively address, resolve, and document customer complaints
- Evaluate HVAC products returned as defective to determine failure
- Participate in teams to support new products and revisions to existing products
- Create support documentation for customers
- Make independent decisions based on contract terms and conditions
- Stay current on industry & program changes
Qualifications :
- 3+ years customer service / technical field support for HVAC, refrigeration systems - troubleshooting large retail supermarket systems
- Technical skills and knowledge of HVAC, Refrigeration & climate control and related electronics / electrical circuits, mechanical and pneumatic systems
- Configuration into controllers for refrigeration (Copeland, Danfoss, Sporlan )
- Interface with supervisory systems
- Knowledge of serial line protocols (Modbus, Bacnet...)
- Understand refrigeration circuits.
- It is a plus to know about CO2 systems.
- Effective customer relationship & communication skills
- Ability to resolve customer issues through effective troubleshooting, diagnosis, and corrective advice techniques.
- Proficient with PC’s, especially with MS Word, Outlook, and Excel programs
- Ability to travel nationally
- Mechanical or Electrical Engineering background with HVAC / R experience
- HVAC / R, or ASHRAE certifications or registrations are a plus
Compensation :
- Base salary in the 70k 90k / year range
- Bonus eligible based on targets
- Medical, dental, and vision, and life insurance benefits
- PTO / vacation
- 401k plan
- Paid travel expenses
- Company / product specific training
- Ample growth opportunity!
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