Job Description
Job Description
Description
Job Title : Entry Level Customer Service Assistant
Company : Createify Form
Location : Kansas City
Position Type : Full-time
Salary Range : $850 - $1250 per week
Job Overview :
We are excited to announce an opening for the Entry Level Customer Service Assistant position at our growing company. As a vital member of our customer support team, you will have the opportunity to interact directly with our valued customers, providing them with the assistance they need to ensure their experience with us is nothing short of exceptional.
This role is perfect for recent graduates or individuals looking to start their professional journey in customer service, as it offers comprehensive training and support from experienced team members.
Key Responsibilities
- Provide timely and accurate support to customers via phone, email, and chat.
- Assist customers with product inquiries, order status, and account issues.
- Document customer interactions in the company database for future reference.
- Escalate difficult customer inquiries to senior team members as necessary.
- Collaborate with team members to meet and exceed customer service goals.
- Participate in training sessions to enhance product knowledge and service skills.
- Maintain a positive and professional demeanor when interacting with customers.
Skills, Knowledge and Expertise
- High school diploma or equivalent; some college preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficient in using computers and basic software applications.
- Demonstrated ability to work collaboratively within a team.
- A positive attitude and a genuine desire to help customers.
Benefits
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and growth within the company.
- Employee discounts on Createify Form products and services.
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